Перейти к содержимому Перейти к боковой панели

Эта тема решена. Вот описание проблемы и ее решения.

Problem:
The client reported an issue with the failure to initialize the ATE dashboard, receiving an error message indicating an 'Empty or invalid response'.
Solution:
We recommended the client to download a fresh copy of the WPML plugins from https://wpml.org/account/downloads/ and install them to replace the current versions. Additionally, we advised checking the admin user profile to ensure it includes an email address, first name, and last name. This can be done by visiting https://your-site.it/wp-admin/profile.php. If the problem persists after these steps, we suggested that the client provide temporary access (wp-admin and FTP) to the site for further investigation.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.

Это форум технической поддержки WPML – плагина для многоязычной WordPress.

Доступно для чтения всем, но только клиенты, купившие WPML, могут оставлять сообщения. Сотрудники WPML отвечают на сообщения форума 6 дней в неделю, 22 часов в сутки.

Помечено: 

Эта тема содержит 1 ответ, имеет 0 voices.

Последнее обновление: Andrey 1 месяц назад.

При содействии: Andrey.

Автор Сообщения
02.03.2026 в 07:54 #17863446

moritzB-15

{
"message": "Failed to get parameters to initialize ATE dashboard: Empty or invalid response",
"details": "Error: Failed to get parameters to initialize ATE dashboard: Empty or invalid response\n at скрытая ссылка\n at c (скрытая ссылка)\n at Generator._invoke (скрытая ссылка)\n at Generator.next (скрытая ссылка)\n at n (скрытая ссылка)\n at s (скрытая ссылка)"
}

02.03.2026 в 11:26 #17864249

Andrey
Сторонник WPML с 06/2013

Языки: Английский (English ) Русский (Русский )

Часовой пояс: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Can you try downloading a fresh copy of WPML plugins from https://wpml.org/account/downloads/ and installing them instead of the current copies?

Please also check if your admin user has an email address entered in the profile (скрытая ссылка). Add an email address if it is missing, along with a first and last name.

If there is still the issue, I need to request temporary access (wp-admin and FTP) to your site ewhere the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.