Problem: If you're experiencing an issue where your event dates are displaying as '1 January 1970' instead of the actual start and end dates on your website using the Avada theme, this might be due to a conflict with WPML. Solution: We recommend the following steps to address this issue: 1. Ensure you have a backup of your website. 2. Add the following code to your theme's functions.php file:
3. Test this solution in a staging environment before applying it to your live site to ensure it does not cause other issues.
Please note that this solution might become irrelevant due to updates or may not apply to your specific case. If this solution does not resolve your issue or if you encounter other problems, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, feel free to open a new support ticket at WPML support forum.
Problem: The client reported that activating WPML resulted in high levels of outgoing connections, CPU consumption, and database overflow. The specific issue was traced to the file
. After deleting and re-uploading a fresh copy of WPML, the problems persisted, including high CPU levels and database overflow. Solution: We requested the client to create a video detailing the steps that reproduce the issue and share it with us for a better understanding of the problem. Additionally, we asked for access credentials with administrator privileges to the site to allow us to replicate the described issues and investigate further. We also emphasized the importance of confirming that a full site backup is available, which can be restored if necessary.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing issues importing products using WP All Import with the WPML Import Export plugin installed. Despite following all instructions, you end up with more products in English than in another language, even though your Excel file has equal products listed as translations. Solution: We found that the import setting 'Skip WooCommerce products if their data in your file has not changed' was enabled, which we disabled and ran another successfull import.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client reported that after re-importing their site from production back to staging, all previously translated Arabic content disappeared, and the WPML plugin was requesting new credits for re-translation. The client was concerned because the previously used translation credits were not being reflected, and they did not have unlimited credits to redo the translations. Solution: We explained that this behavior is expected if the sites are not connected or sharing the same translation memory. We confirmed that the client's staging site and the original site are connected and share the same translation memory with 2,571 segments. We clarified that the Translation Memory stores translations in segments (usually sentences or paragraphs), not by the number of credits used, and the amount of segments the client sees is within the expected range based on the credits used. We advised that there is no need to recover or reconnect anything as the existing translations should appear when translating similar content again. We also recommended checking the full usage and URLs translated by going to WPML > Translation Management > Tools and downloading the usage report for more detailed insight.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing an issue where after translating a template in Bricks Builder using WPML, only the English version of the template appears in the template picker, and other language versions are missing, this might be due to the admin language settings. Additionally, all previously assigned templates might display a raw post ID instead of the template name. Solution: We recommend checking the language settings in your user profile on your WordPress site. Specifically, you should ensure that the option 'Set admin language as editing language' is not selected if you are working in a multilingual environment. This setting can cause Bricks Builder to load templates only in the currently set admin language, hence not showing other language versions in the template picker. After adjusting this setting, reopen Bricks Builder and check if the template picker now correctly displays templates in all languages.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with product categories not displaying correctly in English compared to German, and products not being assigned to the appropriate categories in English. This issue is linked to the Rentman plugin, which is not fully compatible with WPML. Additionally, other posts and pages are not translating properly, and menus are not synchronized between languages. Solution: 1. For the issue with product categories and products, we recommend checking the compatibility of the Rentman plugin with WPML. If it's not compatible, manual adjustments might be necessary. 2. To address the translation inconsistencies, go to WPML > Settings > Taxonomies Translation, locate
product_type
, and set it to 'Not translatable'. Then, navigate to WooCommerce > WooCommerce Multilingual > Status > Troubleshooting and run the tool to fix product_type assignment. 3. For issues with translating posts and pages, ensure that the Translation Memory is not incorrectly reusing German translations for English. Manually adjust translations or use the 'Translate automatically' option in WPML to ensure correct translations. 4. If these steps do not resolve the issues, we have opened a new ticket to investigate this further. Please continue the discussion there: https://wpml.org/forums/topic/split-translation-not-working-correclty/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
