Problem: If you're experiencing issues installing WPML CMS and String Translation via the OTGS installer, such as receiving a 'Download failed. (Method Not Allowed)' error or no installation occurring despite no error messages, the problem might be due to hosting limitations. Solution: We recommend trying a manual installation of the WPML plugin. Here are the steps: 1. Log in to your WPML account at https://wpml.org/account. 2. Navigate to the 'Downloads' section and download the latest version of the plugin(s) you need. 3. In your WordPress admin panel, go to Plugins → Add New and click 'Upload Plugin'. 4. Choose the ZIP file you downloaded and click 'Install Now', then 'Activate'.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Проблема: Клиент столкнулся с проблемой, когда одна языковая версия сайта работает, а другая нет, несмотря на предыдущую корректную работу. Решение: Мы рекомендуем выполнить следующие шаги: 1. Обновите WordPress и WooCommerce до последних версий. 2. Перейдите в Настройки → Постоянные ссылки и нажмите «Сохранить изменения», чтобы пересоздать структуру ссылок. 3. Временно отключите все плагины, кроме WooCommerce, WooCommerce Multilingual & Multicurrency и WPML, чтобы проверить, сохраняется ли проблема. Если проблема не устранена, пожалуйста, предоставьте доступ к вашему сайту заново, чтобы мы могли продолжить диагностику.
Обратите внимание, что данное решение может быть неактуальным или не подходить для вашего случая. Мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client experienced 404 errors and missing admin panel lists for posts, pages, and custom post types after activating the WPML plugin on their production site, despite the staging site working correctly. Solution: 1. We recommended creating a staging site using the WP Staging plugin to safely replicate the issue without affecting the production environment. 2. After verifying that the WPML plugins were not causing the 404 errors on the staging site, we suggested manually checking the WPML tables in the database, which appeared correct. 3. We advised the client to try reproducing the 404 errors by activating the theme and plugins one by one to identify the problematic component. 4. If the issue persisted, we recommended manually uploading the WPML plugins via the Plugins section in the WordPress admin. 5. We identified missing tables related to WPML in the database on the production site and fixed them.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and ensure you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket at WPML support forum.
Problema: El cliente experimentó un error crítico en su sitio web después de instalar el plugin WPML. Solución: 1. Activar el modo de depuración de WordPress siguiendo los pasos de esta guía: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 2. Reproducir el error fatal y revisar el archivo debug.log para identificar la causa específica del problema. 3. Confirmar que se tiene una copia de seguridad completa del sitio que se pueda restaurar si es necesario. 4. Desactivar todos los plugins y activar un tema por defecto de WordPress para aislar el problema. 5. Reactivar los plugins de WPML y luego el tema y otros plugins uno por uno para identificar el plugin que causa el conflicto.
Si el problema persiste o la solución proporcionada aquí no es relevante debido a actualizaciones o diferencias en el caso, recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que se han instalado las últimas versiones de los temas y plugins. Para asistencia adicional, por favor visita nuestro foro de soporte en https://wpml.org/forums/.
Problem: The client reported an issue where it seemed that translation jobs were stuck or not updating properly in the WPML Translation Management system. Solution: We checked the WPML > Translation Management > Jobs and confirmed that there were no jobs "in progress"; all jobs were marked as completed. We also manually opened the translation editor for the pages, verifying that each was at 100% completion and that there were no issues with saving the translations. It appears that clearing the cache might have resolved the issue, as the client suggested.
If you're experiencing similar issues, we recommend trying to clear your site's cache and then check the status of translation jobs in WPML > Translation Management > Jobs. If the problem persists, please visit our support forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
