Problem: The client copied their domain to a new one and changed the default language from German to English. They inquired whether deleting the German language, which was once the main/default language, could cause issues with graphics or other elements and how to ensure it does not appear in Google listings. Solution: We recommend not deleting a language that was once set as default due to potential content defaults in that language. Instead, you can hide this language from the frontend. To do this, navigate to the WPML → Languages page, go to the Hide languages section, select the languages you want to hide, and click the Save button. For more detailed instructions, visit hiding languages on the front-end.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client experienced an issue where after adding Portuguese as an additional language in their WPML setup, the Spanish translation disappeared from the language selection on their site. This occurred after going to Languages --> Add/Remove Languages and adding Portuguese, resulting in only English and Portuguese showing in the language switcher on the front end. Solution: Upon further investigation and re-testing by the client, it was clarified that the issue was a misunderstanding. The language switcher was functioning correctly, displaying only the languages available for each specific page. The client had previously viewed pages that only had Portuguese translations available, hence why Spanish was not displayed. This was confirmed after the client re-added the languages and tested the functionality again.
If you're experiencing a similar issue, we recommend rechecking the language settings and ensuring that each page has the necessary translations. If the problem persists, it might be due to an outdated solution or a different issue. Please visit our known issues page, verify you have the latest versions of themes and plugins, and if needed, open a new support ticket at our support forum.
Problem: The client was unable to see the 'Weight (kg): 8,5' header in the translation editor and needed to manually add and translate this segment. Solution: We recommended the following steps: 1. Open the default text in the WordPress Editor. 2. Remove the 'Weight (kg): 8,5' entirely and manually re-add the text without copying and pasting from any other source. 3. Save the changes. 4. Update the translation and check if the text now appears in the translation editor. 5. If the text appears, proceed to add the translation. Additionally, for segments under review or needing formatting, apply the same HTML formatting in the translation using the formatting markers available in the Translation Editor.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to add a new site to WPML and encountering an error message that WPML plugin cannot connect to wpml.org. This issue typically occurs because WPML needs to connect to its server for updates and security checks, and something in your network or security settings is blocking this connection. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Click "Unregister WPML on this site", which should be visible on the top right of your WPML settings page. 2. Visit https://wpml.org/account/websites/ 3. If the site URL is already registered and you are using the same URL for the new site, delete it from the list. 4. Re-enter the site URL to generate a new site key. 5. Click on "Show key" and copy the new site key. 6. Go to Plugins > Install > Commercial tab in your WordPress dashboard, and enter the key to re-register WPML. If WPML is still registered, de-register it first.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a critical error on their website when accessing the French language page after updating all plugins, including a conflict between the Pods plugin and WPML. Solution: We recommend checking if the French homepage is now functioning correctly. We resolved the issue by deleting specific strings from the string translation that were causing the conflict. The strings removed were:
View %s
New %s
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
