Not WPML issue

Problem:
El cliente está utilizando el plugin SureCart y desea traducir los productos creados con este, pero no encuentra el signo + para iniciar la traducción en WPML, ni otra manera de hacerlo.
Solution:
1. SureCart no es oficialmente compatible con WPML, por lo que no tenemos una guía oficial para traducir productos creados con SureCart. Recomendamos contactar al soporte de SureCart para confirmar si sus productos son traducibles con WPML y, en caso afirmativo, que proporcionen los pasos específicos para hacerlo.
2. Como alternativa, si ya configuraste los productos como traducibles en WPML -> Configuración -> Traducción de tipos de entrada, puedes ir a WPML -> Gestión de traducción. Allí debería aparecer el tipo de contenido 'Productos', donde podrás gestionar las traducciones.
3. Además, te recomendamos incrementar el límite de memoria de WordPress a un mínimo de 128Mb para mejorar el rendimiento. Puedes hacerlo añadiendo el siguiente código en tu archivo wp-config.php:

Coloca este código encima de la línea /* That's all, stop editing! Happy blogging. */.
Puedes verificar el límite de memoria actual en WPML -> Soporte.

Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto irrelevante, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos y verifiques que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.

Problem:
The client is experiencing an issue where the redirection for the Russian language version of their website does not work correctly. Instead of redirecting to wavehouse.ru, it redirects to the English version of the site, wavehousebali.com.
Solution:
We recommend ensuring that the separate domain mode in WPML is correctly configured, as WPML should handle all redirections without the need for additional plugins or settings. The domains should directly point to the WordPress installation, and WPML will manage the rest. To verify if the domains are set correctly:
1. Go to WPML > Languages in your WordPress dashboard.
2. Check the checkbox next to each domain.
3. Click 'Validate' to see the results.
For more detailed guidance, please refer to our documentation on using WPML with different domains per language: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client is trying to configure the default language URL format for their site using WPML, aiming to have English as the default language appear under the /en/ directory. However, the current URL format does not include the /en/ for English, showing as https://wpml.proplugin.com/ instead.
Solution:
We explained that by default, the default language in WPML does not include the language directory in the URL. If the client wishes to include the /en/ directory for the default English language, they need to enable the option "Use directory for the default language". This setting can be found in the WPML settings under the Language URL format options.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.