Problem: You need to export product attributes and their translations into a single table using SQL or the WP ALL EXPORT plugin, but currently, they export as separate rows. Solution: We tested the WP All Export Pro and WP All Export - WooCommerce Export Add-On Pro plugins and found that each translation has a separate Term ID, causing each term to start on a new line in the export file. To organize the data in a single table, you can add the custom fields _wpml_import_language_code and _wpml_import_translation_group. After adding these fields, sort your spreadsheet based on _wpml_import_translation_group to group the English term with its translations. Additionally, consider using AI to reorganize the spreadsheet if necessary, as it might be simpler than custom coding.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problema: El cliente enfrentó un cargo inesperado de 3.44 EUR (sin IVA) que coincidía con un importe previamente eliminado y solicitó una devolución. Solución: 1. Verificamos que no había deudas pendientes en el sitio del cliente y que el cargo podría haber sido un error. Se sugirió revisar la versión en caché y descargar un reporte de uso de créditos para confirmar. 2. Confirmamos que el cargo de 4.16 EUR fue un error y procedimos a consultar con el equipo de ventas para realizar el reintegro. 3. Realizamos el reintegro por la factura con ID ATE-1181960 por un total de 4.16 EUR, informando al cliente que el dinero podría tardar entre 5 y 10 días en ser asignado a su cuenta.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is using Elementor and has encountered an issue where images in the default language are not syncing correctly across translations. Despite enabling Media Duplication Settings in the WPML Media Translation plugin and attempting to duplicate media for existing translations, the old images still appear instead of the new ones.
Solution: We recommend the following steps to resolve the image synchronization issue: 1. Perform a bulk translation to all languages using the method 'Self'. 2. Navigate to translation tasks and export the content to XLIFF. 3. Import the same XLIFF file back. This process should update the images across all translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
