Problem: The client is experiencing an issue with the WPML plugin on their site, where translation tools return an error stating 'There is a problem connecting to automatic translation'. The issue was linked to a static redirection in the index.html file. Removing this file temporarily resolved the issue, but the client seeks a permanent solution while maintaining the redirection. Solution: We recommended that the client upgrade all WPML plugins to the latest version (4.7.3) after ensuring a full site backup. If the problem persists, we advised providing private details for further investigation. We also need to verify the redirection setup as described in the client's previous support thread. For privacy and security details when sharing debug information, please visit our privacy policy and how to provide access information.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing issues with the Translation Management feature in WPML not loading when using a Divi child theme. Despite disabling other plugins and changing themes, the problem persists specifically with the Divi child theme. Solution: We recommend the following steps to troubleshoot and resolve the issue: 1. Disable all plugins except for those related to WPML from your WordPress Dashboard > Plugins, and check if the issue resolves. If it does, reactivate each plugin one at a time to identify the conflicting plugin. 2. Temporarily switch to a default WordPress theme, such as 'TwentySeventeen', via your WordPress Dashboard > Appearance > Themes to see if the issue still occurs. 3. If the problem continues, it might be related to custom modules or configurations within the Divi child theme. We suggest contacting Divi support for further assistance on this matter. 4. Ensure you back up your site before making these changes. You can use the UpdraftPlus plugin for backup needs.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can visit our support forum at WPML support forum.
Problem: The client is using WPML with Elementor Pro on a WordPress site with different domains per language. The English domain (medicinepark.co.uk) redirects to the Romanian version and Elementor does not load when editing the English page. Solution: 1. Visit https://medicinepark.com.ro/ and deactivate the WPML Multilingual CMS plugin. This will help determine if the issue is related to WPML. 2. Check https://medicinepark.com.ro/ to ensure it displays the Romanian content correctly without WPML. 3. Visit https://medicinepark.co.uk/. If it still displays the Romanian content, the domain setup is correct. If it redirects, contact your hosting provider to resolve the redirection issue. 4. Once the redirection issue is resolved and the domain correctly displays content without redirecting, contact us before reactivating WPML.
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: El cliente enfrentó un cargo inesperado de 3.44 EUR (sin IVA) que coincidía con un importe previamente eliminado y solicitó una devolución. Solución: 1. Verificamos que no había deudas pendientes en el sitio del cliente y que el cargo podría haber sido un error. Se sugirió revisar la versión en caché y descargar un reporte de uso de créditos para confirmar. 2. Confirmamos que el cargo de 4.16 EUR fue un error y procedimos a consultar con el equipo de ventas para realizar el reintegro. 3. Realizamos el reintegro por la factura con ID ATE-1181960 por un total de 4.16 EUR, informando al cliente que el dinero podría tardar entre 5 y 10 días en ser asignado a su cuenta.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is using Elementor and has encountered an issue where images in the default language are not syncing correctly across translations. Despite enabling Media Duplication Settings in the WPML Media Translation plugin and attempting to duplicate media for existing translations, the old images still appear instead of the new ones.
Solution: We recommend the following steps to resolve the image synchronization issue: 1. Perform a bulk translation to all languages using the method 'Self'. 2. Navigate to translation tasks and export the content to XLIFF. 3. Import the same XLIFF file back. This process should update the images across all translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: El cliente desea actualizar WPML en su sitio web de desarrollo antes de aplicarlo en el sitio de producción, pero se enfrenta a un mensaje que indica que está utilizando una versión no registrada de WPML y no recibe actualizaciones de compatibilidad y seguridad. Solution: Para resolver este problema y proceder con la actualización de forma segura, recomendamos seguir estos pasos: 1. Visita https://wpml.org/es/account/sitios/ 2. Elimina el registro del sitio de pruebas si ya está registrado. 3. En el backend del sitio de pruebas, ve a Plugins -> Añadir nuevo -> Pestaña 'Comercial'. 4. Elimina el registro antiguo del sitio de pruebas. 5. Haz clic en el enlace que aparece justo debajo del campo donde se pega la nueva llave de registro. 6. Registra el sitio de pruebas con la nueva llave de registro. 7. Regresa a Plugins -> Añadir nuevo -> Pestaña 'Comercial' y registra el sitio. Siguiendo estos pasos, el sitio de pruebas estará correctamente registrado y podrás actualizar los plugins de WPML sin afectar el sitio en producción.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are trying to translate products on your site using WPML and find the new product translation method, which requires assigning translators, unsuitable for your needs. You prefer a method where every admin can translate content directly without needing to be assigned as a translator. Solution: If you're experiencing this issue, we recommend the following steps: 1. Ensure that the classic translation method is selected in WPML. This can be done by navigating to WPML -> Translation Management and checking the settings. 2. If you want administrators on your site to translate products directly, they should go to WPML -> Translation Management, select the products, and assign them to themselves. 3. Alternatively, you can translate products by editing a product in the original language and then clicking on the translation icon that appears in the right column under the Languages block.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
