Problem: The client reported that even though Woo translations for regions and countries are downloaded, they are not displayed in dropdowns in checkout and settings > Woo > Delivery zones. The Bulgarian strings are displayed instead. Additionally, the filter titles are not visible as strings. Solution: We advised the client to check the language settings of the affected strings in WPML > String Translation. It appears that the strings were assigned to the wrong language. We recommended changing the language of these strings and verifying that the translations are correct. This adjustment should resolve the issue, and the correct translations should then appear on the frontend.
If the problem persists or if this solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve the issue, please open a new support ticket.
Problem: The client is experiencing a 'cURL error 28' while trying to activate the WPML plugin, indicating a timeout during the connection to WPML.org. This issue is similar to a previous one encountered on another website. Solution: 1. We recommended the client to force a connection check by navigating to Dashboard → Updates and clicking the Check again button. 2. We advised checking the Installer Support Log under WPML → Support for specific error details. 3. If the issue persists, we suggested contacting the hosting provider to investigate server-side network connectivity issues and possibly whitelist certain domains. 4. As these steps did not resolve the issue, we escalated the ticket to our 2nd-tier support team for further investigation. 5. Our specialists recommended adding the following code in the wp-config.php file, right above the line /* That's all, stop editing! Happy blogging. */:
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
Problem: Si vous constatez que le logo de votre site ne s'affiche plus lorsque vous changez de langue, cela peut être dû à la manière dont les options de thème ou les médias sont configurés pour la traduction. Ce problème est souvent observé avec des thèmes comme Divi, surtout si vous utilisez un thème enfant. Solution: 1. Vérifiez la traduction des options de thème Divi pour le logo : * Allez dans votre tableau de bord WordPress et naviguez vers WPML → Traduction de chaînes. * En bas de la page, cliquez sur le lien pour traduire les options de thème. 2. Assurez-vous que l'image du logo est correctement synchronisée entre les langues. 3. Si vous utilisez du code personnalisé pour l'affichage du logo, partagez ce code avec nous pour que nous puissions mieux comprendre le problème et vous fournir une solution adaptée.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ultérieures ou qu'elle ne s'applique pas à votre cas spécifique. Nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support ici.
