Problem: If you're experiencing random Internal Server Errors when the WPML plugin is active on your site, and these errors disappear when the plugin is deactivated, this might be related to a conflict or server issue. Solution: We recommend following these steps to isolate and potentially resolve the issue: 1. Ensure all your plugins, themes, and the WordPress core are up to date. 2. Check and modify the
wp-config.php
file to enable WP_DEBUG mode by setting WP_DEBUG_DISPLAY to true. This change might help in capturing any errors related to the site. 3. If no debug log is generated, which indicates that the problem might be originating from the server, contact your hosting provider for server logs. 4. Test the site in a different hosting environment to see if the issue persists. This can help determine if the problem is specific to the current server configuration.
If these steps do not resolve the issue or if the error logs do not provide clear insights, we highly recommend creating a staging site and replicating the issue there. This controlled environment can be crucial for further troubleshooting without affecting the live site.
Please note that the solution provided might be outdated or not applicable to your specific case. If the problem persists, we encourage you to open a new support ticket. We also recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: You are experiencing an issue where approximately 2000 pages have mysteriously duplicated on your site. Solution: We recommend taking the following steps to address the duplication of pages: 1. Increase the PHP limits on your server, including
max_execution_time
,
max_input_vars
,
memory_limit
, and
max_input_time
. This can help prevent timeouts during large operations. 2. Perform the cleanup on a local or staging copy of your site by following these steps: a. Make a full backup of your site (database and files). b. Temporarily deactivate WPML and its add-ons. c. Delete the duplicated posts in larger batches. d. Reactivate WPML once the cleanup is complete.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Cuando el cliente duplica un producto, el permalink de los otros idiomas permanece con el permalink de la copia del producto, incluso después de editar el permalink del producto en el idioma base. El cliente necesita cambiar esto de forma masiva ya que tiene más de 4000 productos. Solución: 1. Verificar la configuración de WPML para cómo maneja los slugs de las URL: - Ir a WPML → Ajustes. - Desplazarse hasta la sección Opciones de traducción de documentos. - Buscar la opción URL de la página (slug) y asegurarse de que la opción seleccionada sea Copiar del idioma original. 2. Si esta opción ya estaba seleccionada y los permalinks no se actualizan correctamente, es necesario investigar un script o consulta SQL para actualizar en masa los slugs de los productos duplicados para que coincidan con el idioma base. 3. Verificar cómo los cambios en la configuración de WPML afectan a los productos ya duplicados y buscar ganchos o funciones de WPML que puedan desencadenar la sincronización masiva de slugs/permalinks.
Si esta solución no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicarse a tu situación, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: If you're experiencing critical errors when running your first translation on your site using Elementor, and all plugins are updated, the issue might be related to the PHP memory limit. Solution: We recommend increasing the PHP memory limit of your WordPress installation. The minimum requirement is 128M, but we suggest raising it to 512M. You can do this by adding the following code to the
wp-config.php
file in your WordPress installation's root folder:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket for further assistance.
Problem: 1. Die Übersetzung in der spanischen Sprache schließt nicht ab, und das Zahnrad-Symbol bleibt permanent sichtbar. Manuelle Speicherversuche im Editor werden nicht korrekt übernommen. 2. Die Funktion „Automatische Übersetzung“ lässt sich in den WPML-Einstellungen nicht deaktivieren. 3. Die Fehlermeldung „WPML All Import requires WP All Import Pro or Free and WPML Multilingual CMS“ wird angezeigt. Solution: 1. Das Problem mit der nicht abschließenden Übersetzung könnte ein temporäres Problem unseres Übersetzungsservers gewesen sein. Bitte versuchen Sie es erneut, da es nun wieder funktionieren sollte. 2. Die Fehlermeldung bezüglich „WPML All Import“ erscheint, wenn das Add-on aktiviert ist, aber das erforderliche Plugin „WP All Import“ nicht installiert ist. Wenn Sie „WP All Import“ nicht verwenden, ist es nicht notwendig, das „WPML All Import“ Add-on zu installieren.
Falls diese Lösungen veraltet sind oder nicht auf Ihr Problem zutreffen, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client has a Custom Post Type (CPT) with Jet Engine for real estate properties on their website. Although the template is translated into English, when accessing the English version of the property page, it displays the French template instead of the English one. Solution: We suggested checking if the template applied to the untranslated property is 'single property fr – ElBuilder'. This template might not have been translated yet, which could explain why the English page is showing the French template. If this was not the case, we offered to install the Duplicator plugin to create a copy of the website for a detailed investigation in a controlled environment. However, the client realized they had misidentified the template to be translated, translated it correctly, and resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please contact our support team for further assistance.
Problem: El cliente estaba experimentando problemas al traducir productos y páginas en su sitio WooCommerce utilizando el plugin WPML. Los productos no se traducían correctamente y al intentar traducir las páginas, aparecía un mensaje indicando que WPML no podía enviar parte del contenido para traducir. Solution: 1. Se solicitó al cliente que compartiera la información de depuración del sitio siguiendo los pasos de la guía de WPML (https://wpml.org/es/faq/como-puedo-proporcionar-mi-informacion-de-depuracion-para-obtener-soporte-mas-rapido/). 2. Se revisó la configuración y se identificó que faltaban traducciones en las plantillas de productos y en los productos agrupados. Una vez traducidos, el problema con los productos se resolvió. 3. Se recomendó al cliente actualizar todos los plugins y temas desactualizados para evitar conflictos en el código (https://www.irepairs.es/marketCLON/wp-admin/update-core.php). Además, se aconsejó crear una copia de seguridad antes de realizar las actualizaciones. 4. Se proporcionó un video al cliente describiendo los pasos para traducir las páginas correctamente.
Si la solución proporcionada no resuelve su problema o si encuentra que la información está desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente e instalar las últimas versiones de temas y plugins.
Problema: Nella Dashboard di Traduzione, impostando i filtri per tradurre dall'inglese all'italiano, i post pubblicati e non completati, il cliente vede nell'elenco anche i post di altre lingue. Questo impedisce di selezionare tutti i post in inglese non ancora tradotti in italiano per la traduzione automatica. Soluzione: Abbiamo identificato che il plugin 'Page Links To' potrebbe causare il problema di visualizzazione errata dei post nella Translation Dashboard. Questo plugin viene utilizzato per impostare URL personalizzati per i post, il che potrebbe creare discrepanze tra il titolo mostrato in WPML e l'URL effettivo. Consigliamo di verificare le impostazioni di 'Page Links To' per i post problematici e assicurarsi che le impostazioni corrispondano alla lingua e al contenuto desiderati.
Se la soluzione proposta non risolve il problema o se sembra non essere più rilevante, vi invitiamo a visitare la pagina dei problemi noti e a verificare che abbiate installato le versioni più recenti dei temi e dei plugin. In caso di ulteriori difficoltà, non esitate a aprire un nuovo ticket di supporto.
Problem: The language switcher flag is aligned to the top of the mobile header instead of the middle, unlike other icons. Solution: We recommend adjusting the CSS for the mobile language switcher. Specifically, you should modify the CSS to remove the bottom margin from the
line, the switcher should align properly in the middle of the mobile header.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with displaying the WPML language switcher in a custom header space created with Elementor and the Saasive theme. Solution: 1. Edit Your Header Template with Elementor: Access your WordPress admin, navigate to Templates → Theme Builder, and edit your header with Elementor. 2. Add the WPML Language Switcher Widget: In the Elementor editor, search for the WPML Language Switcher widget and add it to your header. 3. Customize and Publish: Customize the appearance of the language switcher and publish the changes. 4. Translate the Header: Ensure the header template is translated for all languages using WPML’s Translation Dashboard. 5. If the issue persists, consider adding the language switcher to the main menu for better visibility across all devices. You can manage this in WPML -> Languages -> Menu language switcher. 6. Adjust the style of the language switcher using CSS at WPML -> Languages -> Language switcher options -> Additional CSS.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: The client reported that Google only indexes the English pages of their multilingual site, even when manually indexing other languages. The '/EN/' slug appears despite other languages being set up, and WPML is configured correctly.
Solution: We recommended the following steps to address the issue: 1. Ensure the WPML SEO Add-on is active by checking under Plugins → Installed Plugins. If not present, install and activate it from Plugins → Add New → Commercial tab. 2. Verify the presence and correctness of 'hreflang' tags on translated pages by viewing the page source and searching for 'hreflang'. 3. Check the WPML's Language URL format under WPML → Languages and ensure 'Different languages in directories' is selected. 4. Disable the Browser Language Redirect temporarily under WPML → Languages to avoid confusion during indexing. 5. Re-save permalinks under Settings → Permalinks and re-submit sitemaps in Google Search Console.
Additionally, we advised against using the Browser Language Redirect feature as it does not distinguish between users and search engine bots, which can affect SEO and indexing. This is documented in our guides:
If these steps do not resolve the issue or if the information seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: If you're experiencing issues with image alignment in a multilingual site using WPML and Elementor, where images within Hebrew (RTL) text are not aligning as expected compared to their English (LTR) counterparts. Solution: We recommend checking how your theme or page builder, such as Elementor, handles RTL layouts. WPML sets the language direction, but the actual layout response, including image alignment, is controlled by Elementor and your theme. You might need to adjust the Elementor widgets and templates manually or apply CSS that uses logical properties for alignment, rather than fixed directional values. For further assistance, consider reaching out to Elementor Support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for personalized assistance.
