Problem: El cliente tiene sitios que ha creado e instalado WPML y están registrados bajo su cuenta vitalicia, pero no aparecen en la lista de sitios en WPML.org. Solution: Si estás experimentando un problema similar, te recomendamos seguir estos pasos para verificar y resolver la situación: 1. **Accede al panel de administración de WordPress** de tu sitio. 2. Navega a **Plugins → Añadir nuevo**. 3. Haz clic en la pestaña **Comercial** para verificar el estado del registro del sitio. 4. Si el sitio está registrado bajo otra cuenta o no está registrado, verás opciones para registrar o desregistrar el sitio. 5. Si necesitas cambiar la cuenta de registro, **desregistra el sitio** y luego genera una nueva clave de sitio desde tu cuenta en WPML.org. 6. Regresa al panel de administración y usa la **nueva clave de sitio** para registrar el sitio bajo tu cuenta. Si después de seguir estos pasos el sitio aún no aparece en tu lista de sitios en WPML.org, o si la solución proporcionada aquí no es relevante porque está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, por favor visita nuestro foro de soporte.
Problem: You are experiencing a layout issue on the Arabic version of your website where some buttons appear visually disconnected or misaligned, affecting the user experience and visual consistency. Solution: We believe this issue may be related to how your current theme handles Arabic text. To confirm this, we recommend you: 1. Create a full backup of your site. 2. Temporarily deactivate WPML. 3. Go to Settings → General and set Arabic as the site language. 4. Check the buttons again — if the translations come from the theme, they should now appear in Arabic. If the issue persists with WPML disabled, it is likely theme-related. We recommend contacting the theme author for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues where your .htaccess file was unexpectedly modified during a plugin update, changing the RewriteBase and RewriteRule and causing all pages to become unavailable. You suspect that the WPML plugin is responsible for these changes. Solution: We want to clarify that WPML does not modify your .htaccess file. The issue might be caused by third-party code, possibly from an SEO plugin or other custom code, that uses the
flush_rewrite_rules(true)
function too frequently. To identify the source, we recommend searching your codebase for occurrences of
flush_rewrite_rules
using your IDE. Meanwhile, maintaining any current workaround should help prevent further issues while you test if this resolves the problem.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client wants to know if it's possible to: 1. Automatically delete all translations of a media file when the original is deleted, but only for media files, not for posts/pages. 2. Ensure that media uploaded in the primary language (English) is available in all other languages, but media uploaded in other languages should not be available in other languages. Solution: 1. Currently, WPML does not provide an option to apply automatic deletion settings exclusively to media files. This setting, if enabled, applies to all content types including posts and pages. 2. For the media availability settings, you can manually configure this in WPML → Settings → Media Translation. You should disable the option 'Automatically detect best options for translating image texts' and then set up the desired behavior for each language manually. For further customization, you might consider using WPML hooks. You can find a list of available hooks here: WPML Hooks Reference.
If this solution does not fully address your needs or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing broken HTML in the language switcher column on the 'Pages' screen in the WordPress admin. Solution: We recommend taking a full backup of your site first. Then, deactivate all plugins except for WPML and switch to a default theme to check if the issue persists. This step will help determine if the problem is caused by a plugin or theme conflict.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for related problems and confirm that you have the latest versions of themes and plugins installed. If necessary, do not hesitate to open a new support ticket with us for further assistance.
Problem: You are receiving an error stating that the selected translation engines do not support English when attempting to translate automatically between Portuguese and English. Solution: We have identified that automatic translation from English to English is not supported due to limitations of the translation engines themselves, not WPML. Major providers like Google Translate, DeepL, and Microsoft only support a generic form of English (en), typically American English (en-US), and do not have separate options for other English dialects like British English (en-GB). You can view the list of supported languages for automatic translation here. As an alternative, we recommend duplicating the content from English to English and then manually adjusting it as needed.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML support forum.
Problem: You are experiencing an issue where entering 'ss' in the input fields of a Ninja Forms contact form on a German version of a website automatically converts it to 'ß'. This conversion does not occur in the English version or when WPML is deactivated. The issue persists even with all plugins updated, and it did not occur on a previous website using the same setup. Solution: We have determined that the issue is not caused by WPML. To confirm this, you could test a WordPress installation with only Ninja Forms in German. If the problem persists with WPML deactivated, it suggests that WPML is not the source of the issue. In this case, we recommend contacting the Ninja Forms support team for further assistance. Additionally, it was found that changing the theme resolves the problem, indicating that the issue might be related to the theme used.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The drop-down menu for language selection overlaps on mobile devices, with the font being too large and orange. The client was unsure how to adjust this as it used to be integrated into the hamburger menu. Solution: We identified that the issue stems from custom rules applied within the client's child theme, which affect the presentation of the WPML Language Switcher. These rules are not part of WPML but are added through custom code in the theme. Unfortunately, we could not locate the Divi Header template as it appears to be implemented via custom code rather than the default Divi options. We recommend contacting the theme developer to check and resolve this issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're using the Divi theme and notice an empty space before the flag and language in your language switcher dropdown menu, it might be due to the Critical CSS feature altering CSS priorities or broad custom CSS selectors affecting the dropdown. Solution: We recommend adding the following CSS code to your site to correct this issue. You can add this code via WP Dashboard > Appearance > Customize > Additional CSS or through any other CSS section provided by the Divi theme:
This CSS should help align the elements properly and remove the unwanted space.
Please note that this solution might become irrelevant due to updates or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: Wenn Sie feststellen, dass der Permalink eines Beitrags in Ihrem WordPress als
/?p=7771
angezeigt wird, anstatt den üblichen benutzerdefinierten Permalink-Strukturen zu folgen, könnte dies darauf hinweisen, dass der Beitrag als Entwurf gespeichert und noch nicht veröffentlicht wurde. Solution: Überprüfen Sie den Status des Beitrags in Ihrem WordPress-Dashboard. Wenn der Beitrag als Entwurf eingestellt ist, veröffentlichen Sie ihn, um den benutzerdefinierten Permalink zu aktivieren. Sollte das Problem weiterhin bestehen, empfehlen wir Ihnen, die neuesten Versionen Ihrer Themes und Plugins zu installieren und die bekannten Probleme auf https://wpml.org/known-issues/ zu überprüfen.
Falls diese Lösung nicht relevant sein sollte, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.
Problema: El cliente tiene dificultades para traducir idiomas como el hebreo y el croata usando motores de traducción automática como DeepL, Google y Microsoft. Anteriormente, estas traducciones funcionaban, pero ahora aparece un mensaje indicando que el hebreo no es compatible y sugiere mapearlo a idiomas conocidos. Además, las extensiones de WPML del cliente están desactualizadas. Solución: Primero, recomendamos actualizar todos los plugins de WPML para asegurar la compatibilidad y el correcto funcionamiento de todas las funcionalidades. Para actualizar, ve a Plugins → Añadir nuevo plugin y haz clic en la pestaña Comercial. Luego, haz clic en el botón Buscar actualizaciones y actualiza todos los plugins de WPML que aparezcan. Además, para configurar correctamente el idioma hebreo, ve a WPML -> Idiomas -> Editar idiomas, en la fila del idioma hebreo ve a la última columna de la derecha y selecciona Hebreo -> Guarda los cambios y comprueba el resultado.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto irrelevante, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, por favor visita nuestro foro de soporte.
Problem: The client is unable to migrate existing translations from Translatepress to WPML without redoing the work, which is a deal-breaker due to lack of technical expertise, time constraints, and budget limitations. The client has reverted to their previous translation method and is considering a refund due to these challenges. Solution: We suggested that the client can request a refund directly through https://wpml.org/purchase/refunds/. For migrating translations from Translatepress to WPML, we recommended performing this task on a staging site to prevent any disruptions on the live site. We provided guidance on setting up a staging site using the WP Staging plugin, which is free and simple to use. Additionally, we offered assistance with the test migration on the staging site to ensure everything works smoothly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue, please open a new support ticket at WPML support forum.
