Problem: If you're experiencing issues with WooCommerce product sorting on your multilingual site, such as products only loading in the order of creation or missing 'default' sorting options in the German version, the problem might be related to WPML String Translation settings. Solution: First, check if the 'Default sorting' string is available and correctly translated in WPML → String Translation. This string might be under the domains
woocommerce_product_catalog_sorting
or
theme_mods_woodmart
. If it's not registered, you may need to manually scan or register it for translation. Detailed steps can be found here: Registering strings for translation. Additionally, ensure that the setting value for 'woocommerce_default_catalog_orderby' in WPML > String Translation is not incorrectly translated. It should remain as 'menu_order' and not be translated to another value like 'Beliebtheit' in German. If it is, delete the incorrect translation.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
If you're unable to find and translate the Product Tabs title string [xts-woodmart-options]additional_tab_title using WPML, and it appears as 'Registered and locked' in the Admin Texts Translation page, this might be due to corrupt entries in your database.
Solution:
We recommend logging into your site’s database using tools like PHPMyAdmin after taking a full site backup. Run the following query to correct the issue:
UPDATE wp_icl_strings SET string_package_id = NULL WHERE string_package_id = 0 AND context LIKE 'admin_texts_xts-woodmart-options'
After applying this fix, verify that everything is working as expected. If similar issues occur with other string domains, you can use the following query as a workaround, but only after ensuring you have backed up your site:
UPDATE wp_icl_strings SET string_package_id = NULL WHERE string_package_id = 0
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
