Antonio Molinari

Problem:
After updating the WPML plugins, the backend of the WordPress site stops working, and the browser times out. Disabling the WPML main plugin resolves the issue temporarily, indicating a potential database-related problem.
Solution:

1. Edit wp-config.php and insert the following lines (just before /* That's all, stop editing! Happy publishing. */ part)

define( 'WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true);
define( 'WP_DEBUG_DISPLAY', false);

2. Reproduce the issue

3. Locate the debug log in: /wp-content/debug.log

4. You should see the actual error that causes the issue.

For more details on debugging in WordPress, visit https://codex.wordpress.org/Debugging_in_WordPress.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.