Problem: You are an agency and have set up an account for using a plugin. You want one of your clients, NLCS Kobe, to take over ownership of their account as they are struggling to translate the site. Solution: If you're experiencing this issue, we recommend transferring the renewal of the WPML account to your client. This allows them to take ownership and handle future payments. You can find detailed instructions on how to proceed with this transfer here: Transferring Account Renewals to Your Clients.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
