Problem: After moving a website from a staging server to a production server and changing the license domain, the client is unable to access the Advanced Translation Editor (ATE). The ATE loads indefinitely, and the fields remain grey and empty. Additionally, the page being translated is stuck in 'translation in progress' mode in the WordPress backoffice. Solution: We recommend clearing your browser cache or trying to access the ATE from a different browser. This can often resolve issues with pages not loading correctly.
If the solution provided here is not relevant to your case, perhaps because it's outdated or not applicable, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
