Problem:
The client is experiencing a persistent spinning update icon in the WPML admin area, which may indicate a stuck background process during the use of the WPML Media Translation add-on. The process has been running for an extended period without completion, and the client is unable to proceed with content creation or database backup.
Solution:
1. Refresh the browser to see if the spinning icon persists, as sometimes the UI does not update until you reload.
2. Navigate to WPML → Media Translation to check if the media items appear as expected for translation. If the images are listed, the process might have completed.
3. If the spinning icon continues, visit WPML → Support and look for any error messages or warnings in the debug info section.
4. Try clearing your browser cache and logging out/in to WordPress.
5. If the issue remains, deactivate and reactivate the WPML Media Translation add-on to reset the background process.
After following these steps, ensure that the spinning icon disappears and media items are visible under WPML → Media Translation. You should then be able to proceed with content creation and database backup.
If the problem persists, please check for any error messages and contact us for further assistance. We also recommend visiting our known issues page to verify if your issue is already addressed. Ensure you have the latest versions of themes and plugins installed. If needed, open a new support ticket at WPML support forum.
