emmanuelF-15

Problem:
The client has migrated their database from pre-production to production and encountered an error message regarding the use of automatic translation credits on both environments.
Solution:
We recommend selecting the 'Yes (copy)' action to share credits between the sites. This will allow the client to manage the credits independently while ensuring that the translation memory is shared, regardless of whether the sites have different content. For more detailed guidance, we suggest consulting our documentation on Automatic Translation Subscription for Multiple Sites.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.