Problem: The client reported that after translating their site to German using AI, the button links on product pages still pointed to the Finnish pages instead of the German ones. The links under the product images were not translated and redirected users to the Finnish version of the product. Solution: We recommended the following steps to resolve the issue: 1. Create a full site backup. 2. Navigate to WPML -> Settings and locate the section to adjust links, then click the button to start the process. 3. After the process completes, check if the issue is resolved. 4. If the issue persists, edit the specific product page (e.g., https://hefmec.fi/tuotteet/erikoiskoneet/), locate the element containing the problematic link, make a minor modification such as removing the last slash (/), save the changes, and update the translation. 5. Verify if the issue still exists. If these steps do not resolve the problem, it might be due to the element with the link not being correctly registered in WPML. In this case, follow the steps outlined here: How to register page builder widgets for translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate links in various sections of their multilingual website using Elementor and WPML. These included product images, service box icons, and other elements that did not show up in the translation editor. Solution: We recommended disabling the cache temporarily to ensure changes could be reflected immediately. We provided custom XML configurations to enable the translation of specific Elementor widgets. For example, we added:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/.
Problem: If you're experiencing issues with the automatic translation of a button on product pages, where it incorrectly displays "Subscribe Product" instead of "Order Product", you might be wondering if there's a need to edit each product page individually or if there's a centralized solution. Solution: We recommend using the WPML String Translation to adjust the button text across all product pages in one go. This can be done by accessing the Advanced Translation Editor where the button is translated. You can find and translate these specific strings directly through the WPML String Translation page. Here's how you can proceed: 1. Navigate to the WPML String Translation section in your admin panel. 2. Use the search function to locate the string "TILAA TUOTE". 3. Translate the string to "Order Product" and save the changes.
This approach should help you correct the translation for all instances of the button across your site without the need to manually edit each page.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was experiencing issues with untranslated tooltips and sections on their website, which were created using Plus Addons for Elementor. Solution: We recommended updating all outdated plugins, including WPML and Elementor, to ensure compatibility. For the untranslated sections, we added custom XML configurations to WPML > Settings > Custom XML Configuration. Here are the configurations used:
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<widget name="tp-info-box">
<fields>
<field>loop_content</field>
<field>title</field>
<field>content_desc</field>
<field>button_text</field>
<field>display_pin_text</field>
<field>pin_text_title</field>
</fields>
<fields-in-item items_of="loop_content">
<field>loop_title</field>
<field>loop_button_text</field>
</fields-in-item>
</widget>
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to assign their homepage in WordPress settings under 'Settings / Reading / Your homepage displays' due to a warning that states 'Your home page does not exist or its translation is not published in Spanish.' Despite adding a Spanish translation, the issue persists. Solution: If you're experiencing this issue, we recommend not setting the homepage in the second language directly, as this is dynamically set to the translated homepage. Instead, ensure that the default language homepage is correctly set in the WordPress settings. Then, navigate to 'Pages > All' and verify that the homepage has been translated and that the pencil icon is visible for the second language.
Ensure that WordPress and all plugins are updated to the latest version.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance.
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