Problem: The client is experiencing an issue where translation elements from Elementor fields are not displaying correctly on some pages using the WPML translation tool. Only the headings are visible, while the content remains untranslated.
Solution: We recommend configuring WPML to recognize and translate the custom fields used by Elementor. Here are the steps to follow: 1. Navigate to WPML → Settings. 2. In the Custom Field Translation section, click on Show system fields. 3. Find the _elementor_data field and set its translation preference to Translate. 4. Update the original page by making a minor edit and clicking Update to ensure WPML recognizes the change. 5. Attempt to translate the page again via WPML → Translation Dashboard, then open it in the Advanced Translation Editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for personalized assistance. You can do so by visiting our support forum at WPML Support Forum.
