Problem: The client initiated automatic translations for 11 pages of type 'customer story' to be translated into German without review. While this process was quick in the development environment, it was significantly slower in the production environment, with translations still in progress after 30 minutes. Solution: We recommended that the client updates the WPML plugins to the latest version. This can be done by navigating to WP > Plugins > Add new > Commercial Tab > Click "Check for updates", and then selecting the WPML plugins for update. After updating, the client should retry the translation process to see if the performance improves.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing issues with custom button URLs not consistently appearing in the Advanced Translation Editor (ATE). Sometimes these URLs are visible, and other times they are not, although they can still be accessed by searching.
Solution: We have identified that links within text are typically visible, whereas links in separate fields might not show up by default but can be searched for. This behavior was previously adjusted for some page builder elements to make separate links visible by default for usability purposes. If you are noticing discrepancies between your production and development sites, it might be due to the types of links used (internal vs external). To help us investigate further and provide a more tailored solution, we recommend replicating the issue in a test site. This will allow us to examine the problem in detail.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
