Problem: The client is experiencing issues with translating JetPopup forms using WPML on a multilingual site. Despite setting the forms to be translatable and manually linking translated popups, the French version of the button on the profile page does not trigger the French popup as expected. Additionally, the dropdown for selecting popups sometimes does not show the translated versions or shows them inconsistently, which complicates the setup. Solution: we suggest manually translating the JetPopup forms and their actions, as WPML's automatic translations may not effectively handle these elements. Although this process is time-consuming, it ensures that all elements are correctly translated.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with translated 'account' pages showing as blank and Elementor templates and JetFormBuilder forms not displaying in French on their website. Solution: 1. Ensure that JetEngine Profile Builder pages are set as Translatable in WPML → Settings under the Post Types Translation section. 2. Verify that each account page has a French translation by checking under the French flag in Pages. Edit and update the French version if necessary. 3. If the navigation menu is missing or blank in French, go to Appearance → Menus, select the French menu, and ensure all relevant profile/account pages are added and published in French. 4. Use WPML → String Translation to translate any static or dynamic text, such as menu labels or JetEngine-generated elements. 5. Set Elementor templates and JetFormBuilder forms to Translatable under Post Types Translation in WPML → Settings. Check for French translations in Templates → Saved Templates and JetFormBuilder → Forms, and add or review the translation as needed. 6. Use the Advanced Translation Editor to verify and publish the translation. 7. Clear any site or browser cache if the preview still does not show the template in French. 8. If issues persist, consider switching to the parent theme temporarily to rule out issues with child theme customizations.
If after following these steps the issues persist, or if you encounter any error messages or blank content, it might be necessary to consult further with our support team. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for personalized assistance.
