Problem: The client is facing several issues with a WooCommerce website in a multilingual setup using WPML. The main problems include product categories not displaying correctly in English, a broken layout in the YITH WooCommerce Compare plugin on the English version, and untranslated strings in a 'fast order' plugin. Solution: 1. For the product categories not showing correctly, we recommend creating a separate widget for each language as described in our guide on translating widgets: Translating Widgets. 2. To fix the YITH WooCommerce Compare plugin's layout, copy the CSS from the plugin and paste it into Appearance -> Customize -> Additional CSS. 3. The untranslated strings in the 'fast order' plugin are hardcoded. Contact the plugin authors to wrap these strings in Gettext functions for WPML to translate them. Additionally, the client reported server warnings related to open_basedir restrictions. We advised checking with the hosting provider to review the open_basedir settings and ensure they are not too restrictive. Temporarily hiding these warnings from the frontend can avoid displaying them to visitors while not solving the root cause.
If these solutions do not resolve the issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing an issue where the footer does not switch to the English version when changing the site language on the frontend, despite the footer custom post type being set as translatable and the English footer existing and being published. Solution: We resolved the issue by translating the footer ID via String Translation. We recommend checking the footer on the frontend to ensure it displays correctly in the selected language.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket for further assistance.
Problem: The client is experiencing a 404 error when saving translated template parts using WPML. The issue occurs when making API calls to fetch template parts in languages other than the default language. Solution: We recommend checking the rewrite rules as WPML relies heavily on correct REST API endpoints for functioning properly. It's essential to ensure that the REST API endpoints are correctly configured to fetch posts in different languages. For more details on REST API dependencies with WPML, visit https://wpml.org/documentation/support/rest-api-dependencies/.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
