Problem: The client was trying to index their site on yandex.ru but encountered a 'noindex' error message. They were informed by Yandex support that the issue was due to a 'noindex' element responding from another page on their site. Solution: We reviewed the provided code and determined that there was no connection to WPML or WordPress, as the page did not contain any WPML generator tags like:
. The issue appeared to be related to a security feature on the site, likely designed to verify requests and prevent automated access, which is not related to WPML. The client later confirmed that the issue was due to modsecurity settings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client encountered an issue where many categories on their English site displayed titles in Portuguese, which affected their SEO as these incorrect titles appeared in Google and Bing search results. The client resolved the issue for individual pages by saving each category again but was looking for a way to fix all titles at once without checking each one manually. Solution: We have not previously encountered this specific issue and it is not listed in our known issues. We cannot provide a preventive measure due to the unknown cause of the issue. We recommend keeping all plugins and themes up to date for the latest security and bug fixes. To address the client's third question, we suggest trying to update the pages in the original language using bulk mode, and emphasize the importance of backing up the database before making any changes.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking our related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is encountering numerous PHP Deprecated errors related to the WPML plugin when debug mode is enabled on their site. Solution: We recommend checking the PHP version of the client's website and comparing it with the WPML plugin requirements. The errors are due to some PHP functions used by WPML not being updated to match the website's PHP version. These warnings do not affect the website's functionality and can be safely ignored. If the client prefers, they can downgrade their PHP version to 7 to avoid these warnings, but this is not necessary for the website or WPML's operation.
If this solution does not apply or is outdated, or if the client is still experiencing issues, we advise opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
Problem: You are trying to change the language code of Portuguese (Portugal) from "pt-pt" to "pt" and use it in your site's URL. You encountered issues because the default locale "pt_PT" already exists in WPML's database, preventing you from using "pt" as a custom language code. Solution: To achieve your goal, you need to create a new custom language in WPML. However, you cannot directly change the language code for active languages or use a default locale that already exists in WPML's database. Here are the steps you should follow: 1. Access WPML > Languages > Edit Languages to attempt adding a new custom language. Learn more about editing languages 2. Since "pt_PT" already exists, you will need to connect to your database and rename the default locale "pt_PT" in the wp_icl_languages table to something else. This action will allow you to use "pt_PT" as the default locale for your new custom language with the code "pt". 3. Be cautious with direct database modifications as they can affect the connection between original contents and their translations.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket.
