Problem: You are experiencing issues with 301 link redirection in Yoast SEO for Arabic directions, while English ones work fine. Solution: 1. Add the redirection URL in the encoded format:
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support team at WPML support forum.
Problem: The client is experiencing a layout issue on their website, specifically a large space on the right side in the Arabic interface and a non-functioning MetaSlider. The issue persists across multiple browsers and devices. Solution: We recommended checking the device and browser used to ensure the issue is consistent across different platforms. We identified that the MetaSlider was causing the layout issue. We suggested reaching out to the theme author for a permanent fix. Meanwhile, we provided a temporary solution using custom CSS to address the MetaSlider issue. The client should add the following CSS to their site:
.metaslider .flex-control-paging li a { text-indent: 0px!important;}
This code aims to correct the text indentation affecting the MetaSlider on tablet devices.
If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. It's also advisable to check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure that the latest versions of themes and plugins are installed. For further assistance, please visit our support forum.
Problem: The client reported that the image under the header was not displaying on their multilingual site when using Elementor and WPML. Solution: We recommended translating the template where the image was added and then using the translated template's shortcode in the translated block under the header template. This approach ensures that the banner displays correctly in the different language versions of the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: If you're adding a banner's Arabic version via media translation and the changes made on the English homepage do not appear on the Arabic interface, and even reverting to the original does not replace the original photo, you might be facing a structure issue. Solution: We recommend checking the structure of your Arabic page and its translation in the default language. It's possible that the page structure is not set up correctly to reflect the changes. After adjusting the structure, verify if the image translates correctly on the Arabic interface.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing a critical error when opening the products section in the Arabic interface of their website. The error was traced back to an invalid character in the Arabic translation of a string used in WooCommerce.
'Uncaught ValueError: Unknown format specifier "�" in /wordpress/plugins/woocommerce/8.9.2/includes/class-wc-breadcrumb.php:377'
Solution: We recommended to correct the Arabic translation for the string "ID: %d " in WPML → String Translation. If you're experiencing this issue, we recommend you check the translation for any unrecognized characters and correct them accordingly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a critical error warning on the Arabic interface of their website, and the Arabic homepage is automatically redirecting with a 410 status, indicating that the resource is no longer available. Solution: We recommend checking if the Arabic resources are still available on the server. If they are, proceed to clear all caches on the site, including server-level caches if applicable. Follow these steps: 1. Take a full backup of the site, including the database. 2. Navigate to the root directory of your site using the File Manager in your hosting control panel. 3. Locate the '.htaccess' file and open it in an Editor. 4. Copy the contents to your computer for backup. 5. Replace the '.htaccess' rules with the default WordPress rules, which can be found here: https://wordpress.org/documentation/article/htaccess/#basic-wp 6. Save the changes and try accessing the Arabic page again.
If these steps do not resolve the issue, we suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problema:
El cliente estaba experimentando problemas con la interfaz en árabe de su sitio web. Las traducciones al árabe se habían eliminado repentinamente y al hacer clic en cualquier categoría de producto en la interfaz en árabe, el sitio redirigía a una página de producto individual o a una página en blanco en lugar de a la categoría correspondiente.
Solución:
Identificamos dos problemas en el sitio del cliente:
1. Los slugs de las categorías de productos tenían un espacio en lugar de un guion. Corregimos esto utilizando el mismo slug en inglés para ambos idiomas.
2. El interruptor de idioma en la parte superior no fue creado por WPML y estaba redirigiendo a una URL incorrecta. Agregamos un interruptor de idioma en el pie de página para demostrar que funciona correctamente.
Si estás experimentando este problema, te recomendamos que sigas los pasos que proporcionamos. Sin embargo, ten en cuenta que la solución podría no ser relevante si está desactualizada o si no se aplica a tu caso. Si es así, te sugerimos abrir un nuevo ticket de soporte. También recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y plugins.
Problem: The client is unable to translate any product or page using the WPML plugin, which is causing errors on their website. Solution: We recommend trying the following steps: 1. Check if the WPML Translation Editor works in alternate browsers. 2. Press
Ctrl + Shift + R
(or
Cmd + Shift + R
for Mac users) to reload the page while using the WPML Translation Editor.
If these steps do not resolve the issue, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket in the WPML support forum.
Problem: The client was experiencing an issue where product categories appeared correctly in the English interface on desktop and tablet but not in the mobile view. Solution: If you're experiencing a similar issue with product categories not displaying correctly on mobile devices, we recommend checking the 'Order By' settings. Here's how you can do it: 1. Navigate to 'Appearance' > 'Theme Options' > 'Product Global Options'. 2. Modify the 'Order By' settings to 'Name'. This adjustment should resolve the issue with the product category display on mobile devices. Please note that the options for the Mobile category might not be adjustable through 'Appearance' > 'Widgets'. If this solution doesn't look relevant to your issue, feel free to open a new support ticket with us.
Problem: The client is experiencing a critical error when trying to edit the WPML Arabic homepage while Yoast SEO is active. Additionally, the client cannot use Yoast SEO's search appearance feature properly when WPML is active. Solution: We have identified that the issue was caused by some options from Yoast SEO being translated into Arabic, which was causing the error. To resolve this, we recommend the following steps: 1. Ensure that the Yoast SEO options are not being translated, or if they are, that they are translated correctly. 2. If the problem persists, we suggest temporarily deactivating the Yoast SEO plugin and then editing the WPML Arabic homepage. 3. Once the homepage is edited, reactivate Yoast SEO and check if the issue has been resolved. If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client was unable to see the translated categories in the Arabic version of their website, even though they had translated them and published products within those categories. Solution: We accessed the client's website and changed the category order to "Name" in Appearance -> Widgets -> Shop Sidebar. This action made the categories appear correctly in the filter. We advised the client to check if the categories now work as expected. If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us.
