Problem: The client is experiencing an issue where an extra menu appears briefly in mobile view during a speed test and then disappears. Solution: We recommend temporarily disabling optimization settings such as preloading, lazy loading, and deferred JavaScript execution in your optimization plugin to see if the issue persists. If the problem continues, disable all plugins except for WPML, String Translation, and Elementor, and test the site from a different browser or an incognito window. If this resolves the issue, reactivate the plugins one by one, testing after each activation to identify any conflicts with WPML.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with their translated pages. The Spanish version redirects to the English page due to a 301 Moved Permanently status, and the French version displays a blank page without content, although the pages are visible in the backend. Solution: For the Spanish version issue: 1. We advised the client to check for any custom redirects that might be in place. 2. We suggested looking into any plugins that could be causing the redirection.
For the French version issue: 1. We recommended the client to go to Pages and edit the page in the default language. 2. Make a small change to the page. 3. Update the page and then edit the translation.
If you're experiencing similar issues, we recommend you follow these steps. However, the solution might be irrelevant due to it being outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
