Problem: You have a form that was sent for translation using WPML and Gravity Forms. After making edits to the original form, specifically to the radio button field choices, these changes are not appearing in the translation editor. The field titles update correctly, but the choices do not, and the old choices still show. Despite clearing the site's and WPML's cache and even replacing the old radio button field with a new one, the issue persists. Solution: We recommend searching for the numeric or non-visual elements of the content directly in the text search bar located at the top right of the Advanced Translation Editor. This approach is necessary because the editor's UI by default only displays translatable strings. For better visibility of these strings, you can enter a percent sign "%" in the search bar, which should make the strings visible inside the editor. We have confirmed this solution by testing it on a development site, and it worked as expected.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to add a site to your WPML account which shows as the third site, but you encounter an error stating that you are using an expired account and have used all of your installs. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites 2. Remove the current key. 3. Generate a new production key for that domain. 4. Copy the new key. 5. Go to your site's backend. 6. Navigate to Plugins > Add New > Commercial. 7. Unregister WPML first from the old key. 8. Re-register WPML with the new key. Additionally, please clear any existing local or server caching.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
