Problem: The client had previously deactivated and deleted WPML and its additional plugins but found that there were still language files (French and English .json, .mo, and .po files) and a 'wpml' folder in the 'languages' directory within 'wp-content'. The client was unsure whether these files and the 'wpml' folder should be deleted and also inquired if deactivating and deleting WPML would remove related database tables. Solution: If you're not using WPML anymore, you can safely delete the related WPML files and folders. For detailed instructions on how to delete .mo and .po files for removed languages, please refer to our documentation:
Regarding the database tables, deactivating and deleting the plugin does not automatically remove them. You can use the reset option in WPML > Support > Troubleshooting to remove the tables if WPML is still installed. If you have already deactivated and deleted WPML, you will need to manually remove the tables from the database using PHPmyAdmin or a similar tool provided by your hosting platform.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
Problema:
El cliente experimenta tiempos de carga lentos en la página de pedidos del backend desde que instaló WPML. A pesar de desactivar y eliminar WPML y todos los plugins adicionales, y de eliminar pedidos antiguos, el problema persiste.
Solución:
Si estás experimentando tiempos de carga lentos en la página de pedidos de tu sitio web y este problema persiste incluso sin el plugin de WPML, es probable que la causa no sea WPML, sino un problema general de rendimiento del sitio. Te recomendamos seguir nuestra guía útil para resolver problemas de rendimiento, que puedes encontrar en https://wpml.org/faq/prevent-performance-issues-with-wpml/. Si después de seguir la guía y desactivar WPML el problema continúa, te sugerimos contactar al soporte de Woocommerce para obtener más ayuda en la mejora del rendimiento de tu página de pedidos.
Es posible que esta solución no sea relevante para tu caso, ya sea porque está desactualizada o simplemente no se aplica a tu situación. Si es así, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y plugins. Si necesitas asistencia adicional, no dudes en contactarnos en el foro de soporte de WPML.
