Problem: The client was unable to purchase translation credits due to a message stating 'There are no websites registered on your account' despite having registered the site. Solution: We recommended the client to register the site with a new key without needing to reinstall or reconfigure WPML. This involves going to Plugins -> Add new -> Commercial tab -> Remove the actual key and generate a new one. If the problem persists, we suggested escalating the issue by providing access credentials securely for further investigation by our second-tier support.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket here.
Problem: The client is experiencing issues with automatic translations in WPML where the title and content remain empty. Additionally, when trying to refresh an individual post from the WPML translation editor, the page fails to load and displays a PHP Fatal error related to a 'Division by zero' in the WPML plugin files. There are also PHP warnings indicating 'Undefined array key "post_title"'. Solution: We recommend checking for any custom code that might be interfering with the WPML functionalities, especially those related to post titles in translations. It's important to ensure that all custom code snippets are correctly adjusted to match the specific custom post types used on your site. For further guidance on managing translation settings for custom post types, you can refer to this documentation: https://wpml.org/forums/topic/remove-title-from-translation-only-for-custom-post-type/#post-15269091.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for personalized assistance.
