Problem: The client reported issues with product variations being out of stock in one language and in stock in another, and some variations not showing up at all in another language. Solution: We recommended the following steps to address the issues: 1. Ensure a full website backup is in place. 2. Navigate to WPML > Taxonomy Translation and select Product Attributes from the dropdown menu. If available, click to synchronize the taxonomies/variations. 3. Go to WPML > Support and click on Troubleshooting. 4. In the troubleshooting options, select Products from the dropdown and proceed to synchronize taxonomies. If the issue persists, we advised deleting the translation completely and recreating it: 1. Go to the products tab, switch to the secondary language, and send the translated product to the trash. 2. It is crucial to remove the product completely from the trash.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where product variations are not displaying on the English version of a WooCommerce product page, although they work on the French version. Solution: We have identified that the feature the client is using is not multilingual-ready. As a temporary workaround, we recommend manually editing the translation by visiting the translated product on the front end and clicking on "Edit Product". Here, you should only adjust the swatches and avoid changing other settings. Additionally, we suggest contacting the plugin author to explain the situation and checking for WPML-compatible plugins that offer similar functionality. You can find a list of compatible plugins here: WPML-compatible plugins.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using WPML for automatic translation on your website and have translated everything, but you noticed an issue with the structure of courses in Learndash not replicating in the translated language. For example, in French, the course structure includes chapters and steps, but in English, nothing appeared, and you have to rebuild the entire formations. Solution: After translating the courses, you need to connect the translations to replicate the structure in different languages. In WPML -> Translation Management, send for translation and then translate the course, lessons, topics, etc. To have the same structure as in the default language, repeat the process of connecting the translated components in the translated course. For more detailed instructions, please refer to our documentation on creating multilingual online courses with Learndash and WPML: How to create multilingual online courses websites using Learndash and WPML and specifically the section on connecting translations: Connect Translations.
If this solution does not apply to your case because it might be outdated or not relevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing a PHP Fatal Error: Uncaught ValueError: Unknown format specifier "t" in wpml-st-translations-file-registration.php on line 100 when using the WPML plugin. Solution: We recommend applying the following workaround to resolve the issue: https://wpml.org/errata/flux-checkout-fatal-error-uncaught-valueerror-unknown-format-specifier-t/ Please ensure to backup your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client experienced an issue where product variations disappeared after saving a product with a discount. This problem only occurred when the WPML Multilingual CMS plugin was activated.
Solution: 1. We recommended taking a backup of the website for safety reasons. 2. We instructed the client to navigate to WooCommerce > WooCommerce Multilingual > Settings tab > Troubleshooting link and select the following options: - Sync products variations - Fix translated variations relationships and then click on the 'Start' button.
3. If the issue persisted, we advised the client to go to WPML > Support > Troubleshooting page and press the following buttons: - Clear the cache in WPML - [Products] Synchronize posts taxonomies - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Assign translation status to duplicated content - Set language information
If the provided solution does not apply or is outdated, or if you are still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us.
