Problem: The client wants to remove WPML from their site and is concerned about whether they can revert the changes by restoring from a backup after following the WPML documentation. Solution: If you're planning to remove WPML and want to ensure you can revert back to your original setup, we recommend taking a full backup of all your files and the database. As long as your backup includes the WPML plugin files and the database with all WPML settings and translations, you should be able to restore everything to how it was before the removal.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where content translated from Chinese to English using the Google translator engine in WPML shows incorrect content, it might be due to the translation engine used. Solution: First, verify the translation engine actually used by navigating to WPML > Translation Management > Tools tab > Automatic translation usage reports. In this case, despite setting Google as the translation engine, the content was actually translated using the DeepL engine. This is because Google does not support translating the Chinese Simplified language (zh-hans), and WPML defaults to another available engine that supports the language. You can check the list of languages supported by each translation engine at https://ate.wpml.org/mt_langs. For more details on using automatic translation with custom languages, visit https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
