Problem: Der Kunde hat Probleme mit den Einstellungen des Übersetzungsmotors in WPML, wobei trotz Auswahl von Microsoft als Übersetzungsmotor, die Übersetzungen durch WPML AI durchgeführt wurden, was zu einer fehlerhaften Abrechnung von 4 Credits über einen Zeitraum von 48 Stunden führte. Solution: Wir haben bestätigt, dass Microsoft als Übersetzungsmotor verwendet wurde, jedoch ist der angezeigte WordCount im Übersetzungsmanagement nicht korrekt, da er aktuell nur den Titel und Inhalt berücksichtigt und keine benutzerdefinierten Felder (Custom Fields) einbezieht. Unsere Entwickler sind sich dieses Problems bewusst und arbeiten an einer Lösung. Eine Rückerstattung der Credits können wir leider nicht garantieren, da die Nutzung der Credits auch WPML Kosten verursacht. Wir haben eine einmalige Gutschrift aus Kulanz gewährt, da bereits ein offener Betrag vorhanden war.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihren Fall zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme bestehen, eröffnen Sie bitte ein neues Support-Ticket im WPML Support-Forum.
Problem: The client is experiencing a fatal error when trying to automatically translate a Custom Post Type (CPT) post created with JetEngine using the WPML Multilingual CMS plugin. The error message indicates a 'TypeError: array_diff(): Argument #2 must be of type array, string given' in the WPML plugin's custom field synchronization script. Solution: We recommend the following steps to resolve the issue: 1. Navigate to JetEngine -> Post Types. 2. Edit the Events post type. 3. Disable the "Custom Meta Storage (Beta)" option. 4. Update the Post Type. 5. Edit an Event post in the default language. 6. Make a minor edit and update it. 7. Update the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Проблема: Клієнт зіткнувся з проблемою, де сторінки варіативних товарів не відображаються на сайті, хоча в адміністраційній панелі вони існують. Проблема стосується всіх товарів у певних категоріях. Рішення: Ми виявили, що проблема пов'язана з опцією "Ajax Variation Threshold" у налаштуваннях теми Woodmart. Ця опція обмежувала завантаження варіативних товарів. Для вирішення проблеми ми додали наступний код до файлу
Цей код знімає обмеження і повинен вирішити проблему з відображенням товарів.
Якщо це рішення не допоможе або воно вже застаріло, рекомендуємо перевірити відомі проблеми, переконатися, що ви використовуєте останні версії тем і плагінів, а також відкрити новий запит на підтримку тут.
Problema: Estás traduciendo páginas de listados de bienes raíces y las páginas traducidas no aparecen. Además, al seleccionar otro idioma como español o francés, te redirige a la página de inicio en lugar de a la traducción correspondiente. Solución: 1. Edita la página en cuestión en el idioma predeterminado. 2. Realiza una pequeña edición y actualiza. 3. Accede a la traducción nuevamente. 4. Completa la traducción al 100% y guarda. Si sigues estos pasos y el problema persiste, es posible que se deba a que anteriormente se utilizó el editor ATE con traducción automática y ahora se ha cambiado al editor de WP. Estos editores no comparten traducciones, lo que podría estar causando el problema de visualización.
Si la solución proporcionada no resuelve el problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos relacionados, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte.
Problem: You are trying to translate content using WPML AI, but the process gets stuck as 'In Progress' indefinitely. Switching to another engine like DeepL works immediately. Solution: The issue arises because Swedish is not included in the supported language pairs for WPML AI. You can view the full list of supported languages here. We recommend using another translation engine for languages not supported by WPML AI.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket here.
Problem: The client created a new page and is trying to translate it using WPML, but one block is missing during the translation process. Solution: If you're experiencing a missing block when trying to translate a page, we recommend you try the following steps: 1. Open the default language page in Edit mode. 2. Make a small change, such as adding a space or a '+' sign in your page/post title. 3. Update the page by pressing the “Update” button. 4. Remove the small change you made in step 2. 5. Update the page again. 6. Open the translated page in the WPML Translation Editor and check if the missing content appears for translation. If the issue persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can further investigate and debug the issue. Please ensure to back up your database and website before providing access. We may need to deactivate and reactivate plugins and the theme, and change configurations on your site, which is why a backup is crucial.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are trying to launch automatic translations from the WPML panel, but some pages are not translating correctly. Instead of the actual texts, Lorem Ipsum appears in the translations when using Elementor. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML --> Translation Management --> Jobs. 2. Cancel the translation job for the affected page. 3. Go to the original page, make a small change, and click on 'update'. 4. Attempt to translate the page again and check if the correct text appears.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page to check for related problems. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: After updating to WPML version 4.7.0, you are unable to import your old XLIFF file, and you receive an error during the import process. Solution: This issue might be related to a known problem discussed in another support ticket. We recommend checking if your situation matches the one described in the following support forum thread: https://wpml.org/forums/topic/the-uploaded-xliff-file-does-not-seem-to-be-properly-formed-3/. If it does, please mark this ticket as solved and continue the discussion in the existing thread to avoid duplicates.
If the solution provided in the other ticket does not resolve your issue or if the details differ, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance. You can do so here: WPML Support Forum.
Problema: Hai acquistato 40.000 crediti di traduzione automatica che non sono stati associati al tuo sito WordPress. Nonostante WPML sia attivo e registrato, nella sezione WPML > Gestione Traduzioni > Impostazioni automatiche non risultano i crediti disponibili. Soluzione: Verifica i crediti disponibili nel tuo account WPML. Attualmente, ci sono 70.000 crediti disponibili che non sono ancora stati associati al tuo dominio. Puoi assegnare i crediti direttamente dal tuo account di WPML. Se preferisci, possiamo occuparci noi dell'assegnazione. In tal caso, faccelo sapere e procederemo immediatamente con l'assegnazione dei crediti al tuo sito.
Se la soluzione proposta non risolve il problema o se le informazioni risultano obsolete o non applicabili al tuo caso, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le versioni più recenti dei temi e dei plugin. Se necessario, apri un nuovo ticket di supporto attraverso il forum di supporto WPML.
Problem: The client is using WPML on their site and wants internal links within pages to automatically point to the correct language version while browsing. For example, when browsing in Spanish, the internal links should point to Spanish translated pages. However, the internal links on the page point to the default language instead of the current browsing language. Solution: Currently, there is no automatic setting in WPML to ensure that internal links always point to the correct language version of the page. We recommend manually adjusting the links using Elementor. The issue has been acknowledged by our developers, but there is no confirmed resolution timeline.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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