Problema: Il cliente ha riscontrato problemi con l'utilizzo dei crediti di traduzione automatica in WPML, dove contenuti non necessari come plugin e componenti del backend sono stati tradotti automaticamente. Questo ha portato alla modifica indesiderata dei titoli delle pagine prodotto e delle categorie. Inoltre, il cliente ha riscontrato errori 404 nei permalink tradotti delle categorie prodotto. Soluzione: 1. Per rimuovere le traduzioni non necessarie, il cliente può eliminarle come si fa con una pagina in un'altra lingua. 2. Per gestire e cancellare le stringhe tradotte, come i titoli, si può utilizzare WPML → Traduzione stringhe. 3. Il problema dei permalink e dei titoli potrebbe essere causato da una funzione personalizzata nel tema child. Disattivando la funzione
traduzioneText
, i problemi dovrebbero risolversi.
Se la soluzione proposta non risolve il problema o se le informazioni sembrano non aggiornate, si consiglia di visitare la pagina dei problemi noti e di verificare che tutte le versioni dei temi e dei plugin siano aggiornate. In caso di ulteriori difficoltà, si raccomanda di aprire un nuovo ticket di supporto sul forum di supporto WPML.
The client is using the Advanced Translation Editor in WPML with an Elementor Widget from Brainstorm Force Ultimate Addons. They are facing an issue where line breaks (
<br />
) entered in a table cell are not displayed in the Spanish translation, although they work correctly in German, English, and French translations.
Solution:
We recommended the client to deactivate the 'Bigger Segments Switch' in WPML's Advanced Translation Editor settings, which resolved the issue of line breaks not appearing in the Spanish translation.
Additionally, we advised the client to ensure all plugins, including Elementor and WPML, are updated to the latest versions after taking a full site backup.
For more details on related issues, visit the following errata pages:
If this solution does not apply or is outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client is experiencing an issue where the AI Translation setup remains visible in its tab despite deactivating all plugins. The client suspects it might be due to certain functions being disabled in the php.ini file, which are necessary for WPML's operation. Solution: We recommend checking for potential conflicts between WPML and other plugins or issues with entries in the wp-config.php file. Additionally, it's possible that the server's firewall is blocking connections to WPML's server. To diagnose this, we suggest: 1) Navigate to WPML > Support > Installer Support and click on "Check now". 2) Go to WPML > Support > ATE Error Log and review any errors.
If these steps do not resolve the issue, it might be due to the settings in your php.ini file. Temporarily enable the necessary functions (exec, passthru, shell_exec, system, proc_open, popen, curl_exec, curl_multi_exec, parse_ini_file, show_source) and check if the issue persists.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with words being cut off in the Advanced Translation Editor (ATE) instead of being grouped into paragraphs, the issue might be related to how the original HTML code is structured. Solution: We recommend cleaning up the HTML code on your original page. For instance, if your original code includes multiple tags breaking up sentences, you should consolidate these into fewer tags or use
tags to ensure content is grouped correctly. Here's an example of how you might adjust the HTML:
<div><p style="font-size: 18px;">Chaque expérience est construite sur base de recherches et de rencontres avec des <strong>acteurs locaux et des experts</strong> sur le(s) sujet(s) afin d'offrir une expérience <strong>" sur mesure "</strong>, ancrée dans la <strong>réalité du terrain</strong>. Le client/partenaire et/ou ses représentant·e·s sont partie prenante dans la <strong>co-construction</strong> et participent en tant que spectateurs (complices). L'approche et le scénario peuvent être <strong>adaptés à différents thèmes, secteurs, publics et environnements</strong>.</p></div>
This adjustment should help ensure that the content appears correctly in ATE.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client created a Solaris Board with 48 letters, each set as an individual text field and animated. However, only 14 letters were visible in the ATE (Advanced Translation Editor). Solution: We found that this behavior is expected due to WPML's translation memory, which does not allow for different translations of the same text segment, such as the letter 'E'. To demonstrate, we translated all available letters to '1', and confirmed that they displayed correctly. If you're experiencing this issue and need a different approach, we recommend using a manual translation method. For guidance on using different translation editors, please visit Using Different Translation Editors for Different Pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problema: Tienes activada la traducción automática en WPML y te aparece un error que dice 'las traducciones no pueden ser cargadas' al intentar revisar 125 traducciones pendientes. Solución: Si estás experimentando este problema, te recomendamos que sigas estos pasos: 1. Actualiza los plugins de WPML a su última versión. 2. Envía una página a traducir. Esto debería resolver el problema de carga de las traducciones. Si el problema persiste o la solución aquí descrita no es relevante porque está desactualizada o no se ajusta a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: You are trying to enable automatic translation for Chinese (Simplified) in WPML, but the target language does not support automatic translations. Solution: Chinese Simplified should be preconfigured and mapped for automatic translation, except when using Google as the translation engine. For details on supported languages and translation engines, please visit https://ate.wpml.org/mt_langs.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at https://wpml.org/forums/.
