Problème : Vous tentez d'activer la traduction automatique sur votre site WordPress et recevez un message vous demandant de mapper les langues existantes à des langues réelles, même après avoir effectué cette opération. Solution : Si vous rencontrez ce problème, nous vous recommandons de vérifier le moteur de traduction que vous utilisez actuellement. Si c'est le moteur WPML PTC, essayez de le remplacer par DeepL ou un autre moteur disponible dans WPML > Paramètres. Cela pourrait résoudre le problème de message persistant.
Si cette solution ne s'avère pas pertinente pour votre cas, soit parce qu'elle est obsolète, soit parce qu'elle ne correspond pas à votre situation, nous vous conseillons vivement de consulter la page des problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. N'hésitez pas à ouvrir un nouveau ticket de support si le problème persiste. Vous pouvez le faire via notre forum de support.
Problem: The client has 46,000 prepaid credits assigned to their site, which are visible under Sites Using Prepaid Credits in their WPML.org account. However, within WordPress (WPML → Translation Management → Automatic Translation), the system does not recognize these credits and prompts the client to purchase more. Despite attempts to deregister/re-register the site, reassign credits, and clear caches, the issue persists. Solution: We first asked the client to navigate to WPML > Support > Troubleshooting and share the Advanced Translation Editor ID to identify any issues with multiple activations that might have affected the credit assignment. After receiving the necessary information, we corrected the issue on our server. We recommend the client to check their WordPress dashboard now to confirm that the credits are now properly recognized.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing an issue where the Translation Jobs page displayed the error 'Jobs could not be loaded' due to a 'Division by zero' error in the WPML plugin code. This issue occurred after starting a manual translation job, which set the job status to 'in progress' and then closing the tab. Solution: We recommended checking and applying workarounds from similar forum threads:
The client confirmed that updating the status of all jobs from 'in progress' to 'finished' temporarily resolved the issue. We also suggested using a sandbox environment for further testing and to monitor if the issue reoccurs, especially after updates.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: El cliente está intentando traducir las categorías al castellano en su sitio de producción, pero el sistema aún detecta el dominio de desarrollo como principal, lo que causa errores 404 en las categorías traducidas. El cliente desea eliminar completamente el dominio de desarrollo y asegurarse de que el dominio de producción sea reconocido como el principal. Solution: Primero, asegúrate de haber creado una copia de seguridad del sitio completo que puedas restaurar en caso de ser necesario. Luego, hemos realizado troubleshooting en el sitio, traduciendo el slug de los productos que estaba sin traducir. Verifica si el problema persiste y, en caso de encontrarlo, comparte la URL para un análisis más detallado.
Si esta solución no resuelve tu problema o parece ser irrelevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client is unable to proceed with the payment for automatic translation services because they lack the login information for Stripe. They are looking for alternative ways to pay without using Stripe login information. Solution: We recommend the following steps to resolve the issue: 1. Ensure that you have reached the safety limit of €100, which triggers the need for payment before further translations can proceed. 2. Navigate to your pages or posts and select one that requires a lot of content to be translated but hasn't been translated yet. 3. Click the "+" button to add the translation. 4. If you see a message indicating 'not enough credits' with a link to 'Get more credits,' click on this link to be redirected to the payment options. 5. If the issue persists, create a full site backup, update all outdated plugins and themes, especially the WPML plugins, flush all cache memory, and try sending a post/page for automatic translation again from WPML -> Translation Dashboard.
If these steps do not resolve your issue or the solution seems outdated, please visit our known issues page to check for related problems and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket at our support forum.
Problem: The client is experiencing translation errors on their website and has issues with the WPML plugin not showing updates due to incorrect site registration. Solution: 1. Visit your WPML account at https://wpml.org/account/sites/ 2. Remove any existing registrations for the site. 3. Unregister the site from the WPML plugin by navigating to your-domain.com/wp-admin/plugin-install.php?tab=commercial and clicking 'Unregister this site'. 4. Re-register the site by clicking 'Register this site', which will redirect you to your WPML account to complete the registration. 5. Copy the new site key provided and enter it back on your site's WPML plugin page.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: El cliente compró un paquete de 200.000 créditos para usar en su sitio en desarrollo y notó que los créditos se agotaron mucho más rápido de lo esperado. Solution: Si estás experimentando que tus créditos se agotan más rápido de lo esperado, te recomendamos revisar el ticket anterior donde se aborda este problema. Puedes encontrar más detalles y discusiones relevantes en este enlace.
Si la solución proporcionada en el enlace anterior parece irrelevante debido a que está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. También recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
