Problem: The client reported significant overcharging in credits for automatic translations in WPML. Multiple translation jobs were created for the same content, leading to repeated charges. The client provided specific job IDs and examples where the credits charged were substantially higher than the actual word count.
Solution: We investigated the reported jobs and confirmed the creation of duplicate jobs with identical credit amounts. We identified that these duplicates were likely due to minor changes like title updates, which should not have resulted in additional full charges. We are currently conducting an internal investigation to identify the root cause and to calculate the total overcharged credits for a potential refund. We have temporarily added 3348 credits back to the client's account as an immediate measure. Further, we have escalated the issue to our developers for a permanent fix.
If you're experiencing similar issues with credit overcharges in WPML, we recommend checking your translation jobs for duplicates and reviewing your usage credits under: WPML → Translation Dashboard → Tools → Usage. If the problem persists, or if this solution does not apply to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please contact us through the WPML support forum.
Problem: The client is unable to open the WPML Advanced Translation Editor. Solution: If you're experiencing this issue, we recommend you try the following steps: 1) Follow the steps outlined in our guide to see if it helps resolve the issue: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ 2) Check for any migration-related notifications in WPML → Translation Dashboard, especially if your site was migrated recently. 3) Navigate to WPML → Support and click on the Troubleshooting link. On the Troubleshooting page, look for and click the button labeled 'Force-enable WPML’s Advanced Translation Editor'. 4) Try triggering a translation update by making a small change to the original page (e.g., adding a dot), saving it, then removing the change and saving again. This should mark the translation as needing an update, allowing you to re-enter the WPML translation editor.
If these steps do not resolve your issue, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client had issues with translating their site into three languages and had to cancel some translations that did not complete. They were concerned about being charged twice for the same page translations when redoing them. Solution: We reviewed the client's credit usage and confirmed that each page was translated once per target language, which results in separate jobs and credit usage for each language. This is expected behavior. Clients can view their detailed credit usage history by navigating to WPML → Translation Management → Tools → Usage. If the client believes there is still a case where a page was charged twice, they should provide a specific example (page URL) and explain the situation for further review.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket at WPML support forum.
Problem: Die Bezahlung ging nicht durch, was die Übersetzungsfunktion blockierte. Nachdem eine neue Zahlungsmethode hinterlegt wurde, bestand Unsicherheit, ob die Übersetzungsfunktion wieder funktioniert. Solution: Wir haben auf unserem Server überprüft und festgestellt, dass die Zahlung für das Pay-As-You-Go-Abonnement heute erfolgt ist. Daher sollten Sie in der Lage sein, Inhalte wieder automatisch zu übersetzen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: If you're experiencing issues with WPML not being compatible with Full Site Editing (FSE), and you notice that the header with Kadence navigation doesn't match the original styles on the mobile view, or if you're unable to edit the English version because switching to the EN version still displays the PL version in the site editor, you're not alone. Solution: We recommend checking the following known issues:
Currently, the compatibility between Kadence Blocks and WPML has not been confirmed. You may contact the plugin’s author for more details, or explore our list of recommended Gutenberg Blocks plugins. Additionally, ensure that your WPML plugin and add-ons are updated to version 4.9.1 to benefit from the latest bug fixes and improvements. You can check the latest released versions under "My Account -> Downloads" on our site. Instructions to update can be found at http://wpml.org/faq/install-wpml/. Before updating, please remember to backup your database.
If this solution does not apply to your case because it might be outdated or not relevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: On your website using WordPress, WooCommerce, and WPML, you are encountering an issue where 6 items in WPML → Translation Dashboard cannot be completed due to an unexpected error. The error messages include 'DownloadError' and 'target should be an object with map method or an array'. Additionally, there is a specific error related to WPML_PB_Handle_Custom_Fields indicating a type issue with the argument. Solution: We recommend following the troubleshooting steps available in WPML > Support > Troubleshooting. These steps have resolved the issue for other clients experiencing similar problems.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
