Problem: The client reported multiple PHP warnings and a WordPress database error related to the WPML String Translation plugin and database operations. Solution: We identified that the issues are associated with a known bug in WPML version 4.9. We recommend reverting to the previous stable versions of WPML and WPML String Translation until the issue is resolved in the upcoming 4.9.1 release. We have implemented this solution on the staging site, and it appears to resolve the errors. Please verify on your end and contact us if the problem persists or if new issues arise.
Please note that this solution might become outdated or may not apply to your specific situation. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problème : Dans WooCommerce avec WPML, les galeries d'images des produits s'affichent correctement en front-end pour les produits traduits, mais dans le back-office WordPress (écran d'édition pour la traduction), le champ "galerie produit" est vide. Cela empêche certaines fonctionnalités dépendantes de la galerie (notamment l'effet de survol de l'image du catalogue) de fonctionner sur les produits traduits.
Solution : 1. Dupliquez/traduisez tous les fichiers multimédias vers une autre langue en bloc à l'aide de l'outil WPML > Paramètres > Traduction multimédia. Sélectionnez "dupliquer" et "traduire" tous les fichiers multimédias vers d'autres langues. 2. Si cela ne résout pas le problème, nous vous recommandons de nous fournir un accès temporaire au wp-admin et au FTP de votre site de test pour un diagnostic plus approfondi. Assurez-vous de sauvegarder votre site et votre base de données avant de procéder, en utilisant un plugin comme Duplicator.
Cette solution pourrait ne pas être pertinente si elle est obsolète ou ne correspond pas à votre cas. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You are managing product gallery translations in your WooCommerce store using WPML. In the original language (FR), products have a complete gallery. However, in the back-end product editor of the translated product, the product gallery field is empty and not dynamic, despite having enabled 'Duplicate featured image from original' and 'Duplicate image galleries from original'. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML → Settings → Custom Fields Translation. 2. Activate the option "Show 'Multilingual Content Setup' meta box on post edit screen." and save your changes. 3. Edit the product in the original language, scroll to the bottom, and click on "Show system fields". 4. Set
_product_image_gallery
to Copy and save your changes. 5. Make a minor change to the original product, update it, and then complete the translation.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is using WooCommerce with WPML in Portuguese (pt-PT) and is facing issues with translating 'Reset your password' and Account Creation emails. These emails are not translated into Portuguese, and the necessary strings are not available in WPML > String Translation.
Solution: After testing, we found that: 1. New registration emails needed manual translation of certain strings to Portuguese, which resolved the issue.
2. For the 'Reset your password' email, although the translation worked, the subject line remained in Portuguese when the frontend language was set to English. This indicates that specific strings related to the subject line need translation in WPML's String Translation.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
