Problem: The client was unable to see a development site in their WPML account and could not delete it to reassign the credits associated with it. Solution: Since the website was no longer registered in our system and could not be restored, we manually reassigned the credits to the client's account. If you're experiencing a similar issue where you cannot see or delete a site in your WPML account to reassign credits, we recommend contacting us directly for assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
