Problem: The client was trying to set up automatic renewal for their WPML Agency subscription but was concerned about being charged a higher fee than expected. Solution: We informed the client that they have a special Agency subscription pricing of $59/year, which is a loyalty offer and the lowest possible renewal fee. This offer is no longer available for new contracts, and we advised the client to keep automatic renewals enabled to maintain this special rate. If the subscription is canceled, the client would have to renew at the current rates. Upon further communication, it appeared that the client had accidentally canceled their subscription. We asked the client to try re-enabling automatic renewals and informed them that we would check if the renewal at $59 was processed correctly. After the client followed the instructions, we confirmed that the payment went through at the previous pricing. We apologized for any inconvenience caused. If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we recommend that you check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
