Problem: The client is having issues translating certain sections of their website such as 'Services', 'Layout', and 'Team members' using the WPML plugin. These sections, generated by the ThemeRex Prolingua theme, do not appear in the WPML string translation tool. Additionally, switching to English via the language switcher is causing layout problems on the homepage, including a duplicated header and full-width stretched columns. Solution: We recommend updating the WPBakery Page Builder plugin to the latest version, as the client's current version is outdated and may not be fully compatible with WPML. This update could resolve both the translation and layout issues. For guidance on updating and building multilingual sites with WPBakery Page Builder and WPML, please refer to the following documentation: https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/ It is also important to back up the database before proceeding with any updates.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after trying the suggested steps the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance.
