Problem: If you're experiencing an issue where the language switcher disappears from the menu after switching languages on your site, it might be due to the template slug being incorrectly modified during translation. Solution: We recommend checking the slugs of your translated templates in the database. If you find that '-2' has been added to the slug of a translated template, you should remove this suffix. This adjustment should resolve the issue and ensure that the correct templates are displayed when switching languages. Additionally, please ensure that your WPML plugins are up to date.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client experienced a theme crash and content changes when switching languages away from Lithuanian on their website using the WPML plugin. The issue was related to how the theme handled multilingual content and custom field translation settings.
Solution: 1. We advised the client to configure the Custom Fields Translation settings in WPML to ensure that the fields related to theme content and images were set correctly (Translate, Copy, or Do not translate based on the field's purpose). 2. After the client adjusted these settings and the issue persisted, we escalated the ticket to our 2nd-tier support. 3. Our specialists identified and fixed a database issue causing the incorrect behavior, confirming that the site now displays correctly in all languages. 4. We informed the client that a permanent fix would be included in the next WPML release (version 4.9.2).
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
