Problem: The client was unable to find a valid invoice for a transaction made using the pay as you go option on their site, despite having been charged. The invoices available showed a total of zero. Solution: We created a new support ticket to monitor the situation and advised the client to check later if the invoice appears. Upon rechecking, we confirmed that the invoice had been generated and provided the client with a direct link to download it from WPML > Translation Dashboard > Translation Tools > Invoices. Additionally, we shared the invoice directly via WeTransfer.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
