Problem: The client is experiencing an issue where the 'Shopping cart', 'Checkout details', 'Order complete' breadcrumbs are missing on the Portuguese version of their site, while they appear as expected on the original English site. Solution: We recommend checking the slug of the secondary language checkout pages. If you change the slug to checkout, it should resolve the issue. This problem occurs because the theme checks for specific slugs, and when these slugs are translated, it fails to recognize them. Here is an example of how the theme handles breadcrumbs:
Additionally, ensure that your theme, in this case, Flatsome, is updated to the latest version as an outdated theme can also cause such issues.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: Some contents are not available for translation. Solution: If you're experiencing issues with content not being available for translation, we recommend you follow these steps: 1. Navigate to WPML-> Support -> Troubleshooting. 2. Click the following buttons: - Clear Cache in WPML - Set Language information - Fix element types collation - Remove ghost entries from the translation tables - Assign translation status to duplicated content - Fix post type assignment for translations 3. Try translating the page again.
Problem: The client moved their site to new hosting and encountered a notification issue after changing from a temporary domain back to the original domain. They were concerned about losing translation credits and the disappearance of product translations.
Solution: 1) We recommended increasing the memory limit for WPML by adding the following code to the
2) We identified that the issue might be due to the home URL being forced somewhere in the installation. We provided a guide to help resolve this: Using WPML on Two Domains.
3) After increasing the memory limit and addressing the home URL issue, we advised the client to open a page that previously had a translation to check if the translation still exists. If it does, they should send the pages for translation again, and they will appear as translated.
4) We suggested resending the translation jobs by following the guide: Sending Content for Automatic Translation. We recommended starting with one page and avoiding the option to translate it again if a message indicates that the page was already translated. Instead, choose to translate it manually, complete the translation, and then apply the same process to other pages.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum.
Problem: The client is setting up a bilingual website with different domains for each language. They followed the WPML guide for using different domains per language but encountered an issue where the secondary domain (.hr) was not validating in WPML and redirected to the primary domain (.eu) when trying to access translated pages.
Solution: 1. We activated the auto-login between domains. 2. We edited our profile to view hidden languages. 3. We added ourselves as a translator to troubleshoot. 4. We discovered that when the language is not hidden, the secondary domain is accessible. 5. We found that changes in translations were not visible on the frontend unless a fake URL parameter was added to bypass the cache. - We recommend purging all caches, including server-side caches, to resolve the issue with the cache.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem: The client has a bilingual site using the GeneratePress theme and Elements to create the website footer. They are experiencing issues with link targets in the secondary language (Croatian) where some links are translated correctly, while others are not. Solution: We recommend the following steps to resolve the issue: 1. Edit the Footer template and re-add the links. 2. Update the translation of the Footer. 3. Clear the site's caches and check the links again. If these steps do not resolve the issue, we encourage the client to open a new support ticket with us for further assistance.
