Pierre

Problem:
The client is experiencing an issue with the WPML plugin where it fails to redirect to the Dutch version of the site when the browser's default language is set to Dutch. Instead, it redirects to the English version.
Solution:
We have verified that the redirection functionality is working as expected, but it is important to note that this redirection will only occur once every 24 hours. The website uses a default directory which causes the initial redirection to .com/en/ before redirecting to the Dutch version at .com/nl/. For a visual understanding, you can view this process in a video we provided: https://we.tl/t-HPUXHmTc22.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.