Problem:
the client had not updated their WordPress installation for a long time and encountered issues when trying to activate an old version of WPML (3.8.3) after updating PHP, WordPress, and all plugins. The site crashed upon activation of the plugin, and the client was unsure whether to update directly to the latest version available on the WPML website (4.2.2) or follow another procedure.
Solution:
We recommended the client to update to the latest version of WPML. We proceeded to install the latest version of WPML for the client using FTP. After the installation, we asked the client to check if the issue was resolved by accessing their WPML languages settings page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
