Problem: The client was experiencing an issue where the automatic translation for a Spanish post using WPML was stuck, showing spinning arrows that turned into a gear icon. This problem was isolated to one specific post, and despite various troubleshooting efforts, including making minor edits and attempting to retranslate, the translation job remained incomplete.
Solution: 1. Pause Automatic Translation Temporarily: - Navigate to WPML → Translation Dashboard. - Turn off the 'Translate Everything Automatically' option. 2. Cancel In-Progress Automatic Jobs: - Go to WPML → Support. - Click the Troubleshooting link and select 'Cancel in-progress automatic jobs' to clear stuck jobs. 3. Refresh the Original Post: - Edit the original post slightly and update it to refresh the content for WPML. 4. Resend for Translation: - Return to the WPML → Translation Dashboard and resend the post for Spanish translation. 5. Monitor the Job: - Check the Translation Jobs queue to ensure the job completes.
If the translation job still does not progress or if you encounter other issues, we recommend checking the WordPress debug log for errors related to WPML or ATE. Ensure that your plugins and themes are up-to-date as outdated versions can cause issues with job processing. If these steps do not resolve the issue, it may be necessary to inspect WPML-related translation job tables or confirm cron event operations. For further assistance, please visit our support forum at WPML Support Forum. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
