Problem:
The client is experiencing issues connecting to the WPML automatic translation services. Despite confirming that there are no firewalls or blocks preventing the connection, and the server host allowing outbound connections, the error persists. The client has also confirmed that the WPML license key is correctly registered and that there are sufficient translation credits.
Solution:
1. Check WPML's Connection Status:
- Navigate to WPML → Support in your WordPress dashboard.
- Click on Check Now under the Installer Support section to identify any potential errors such as cURL errors or timeouts.
2. Increase WP Memory Limit:
- Modify the
file to include:
define('WP_MEMORY_LIMIT', '256M');
define('WP_MAX_MEMORY_LIMIT', '256M'); - Save changes and verify with your hosting provider if necessary.
3. Verify Outgoing Connections:
- Ensure that domains such as wpml.org, cdn.wpml.org, api.wpml.org, api.toolset.com, and cloudfront.net are not blocked by your host.
4. Check License Key Registration and Account Status:
- Navigate to Plugins → Add New → Commercial and verify the registration of the client's license key.
- Check for any outstanding invoices or issues with the account that might block the connection.
5. If issues persist after following these steps, force a connection check by going to Dashboard → Updates and clicking Check again. Try sending a page for automatic translation and note any error messages.
If the problem continues, it may be due to outdated solutions or specific circumstances not covered here. We recommend visiting related known issues, verifying the version of the permanent fix, and ensuring you have the latest versions of themes and plugins installed. If none of these steps resolve the issue, please open a new support ticket.
