Problem: You are trying to delete and reinstall WPML after a problematic migration from development to production, but you encounter an error message saying 'Sorry, you are not allowed to access this page' when following the reset instructions. Solution: This issue might be related to the migration process. We recommend the following steps to manually clean up your database: 1. Access your database. 2. Delete all tables that start with
wp_icl_
. 3. Go to the
wp_options
table and run these SQL queries to select and then delete the relevant entries:
SELECT * FROM `wp_options` WHERE `option_name` LIKE '%icl%' LIMIT 50
SELECT * FROM `wp_options` WHERE `option_name` LIKE '%wpml%' LIMIT 50
4. After cleaning the database, reactivate WPML and set it up again. Ensure you back up your database before making any changes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
