Problem: The client was unable to log into their WPML account and received a notification that their account had expired. They were confused about how to renew their WPML account and regain access. Solution: We clarified that the client has two accounts: one with a lifetime license (ashok.dudhat@gamsoftwaresolutions.com) and another CMS account that expired (ashok.dudhat@techjobsfair.com). The issue arose from attempting to access the expired CMS account. We advised the client to ensure they are logging in with the lifetime license account to avoid expiration issues. If the problem persists on a website, we recommended regenerating the key following the steps provided here: Regenerate Key Documentation.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so here: Contact WPML Support.
