Problem: If you're experiencing an error stating 'Function product_type was called incorrectly' with WooCommerce Product Bundles, it's likely due to direct property access which is deprecated. Solution: We recommend applying a workaround detailed in our errata. First, ensure you have a full backup of your site. Then, navigate to the
This is a temporary fix, and a permanent solution will be included in future versions. For more details, visit the errata page here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket here.
Problem: The client reported a slow website performance issue when WPML was activated. They experienced significant delays, particularly when switching languages or after certain updates.
Solution: We conducted multiple tests to isolate the issue: 1. We tested the site with all plugins enabled except WPML, and noted the load times. 2. We then enabled WPML along with its addons and noted a minimal impact of less than 1 second on load times compared to when WPML was disabled. 3. Further testing with a reduced set of plugins (only essential ones like WooCommerce, Dokan PRO, Rankmath PRO, Contact Form 7, Elementor PRO) showed that WPML's impact was still less than 1 second. 4. We also tested by toggling various combinations of plugins to check for conflicts, particularly noting the performance with 'Exclusive Addons Elementor', which temporarily spiked the load times.
From these tests, we concluded that WPML itself does not significantly impact site performance. Issues observed were likely due to conflicts with other plugins or temporary spikes unrelated to WPML. We recommended: - Deactivating unnecessary plugins. - Using WPML's troubleshooting options to optimize performance. - Keeping all plugins updated.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client has added 27000 credits to their site, but the credits are not updating on the site. Solution: We recommend the following steps to resolve the issue: 1. Deregister the website by navigating to Plugins > Add New > Commercial tab and clicking on the deregister option. 2. Visit https://wpml.org/account/sites/ and remove the website from the list by clicking on the trashcan icon. 3. Register the website again. 4. Go back to the Plugins > Add New > Commercial tab on the website and register with the newly generated key. 5. Add credits to the website through https://wpml.org/account/.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
The client has translation credits on a staging site that cannot be accessed to return them to the admin account. The site appears on the WPML account page but is not listed under connected sites, and the key is not registered on the sites page.
, we recommend the client try unregistering and re-registering the site with a new site key to see if it becomes available in the list of sites using prepaid credits. We provided documentation links for assistance:
