Problem: The client reported that activating the WPML plugin affects the Elementor page builder on their website. Specifically, some blocks drop, and custom CSS for the main menu does not appear. Solution: We recommended the client to first ensure that the issue is specifically related to WPML by deactivating all other plugins except for WPML and Elementor and then checking if the problem persists. This helps isolate the issue. Additionally, we asked the client to provide screenshots to better understand the specific problems they are facing. We also inquired if the custom CSS might be causing the issue when WPML is activated and suggested testing the site without the custom CSS to see if that resolves the problem. Furthermore, we requested details on how the problematic sections were created to diagnose further. It's important to back up the database before making these changes to avoid any data loss.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: If you're setting up WPML on your site and receive a message stating 'WPML is missing some records in the languages tables and it cannot fully work until this issue is fixed', it indicates a problem with the installation. Solution: We recommend visiting the Troubleshooting page and following the steps outlined in the errata. You can find the necessary steps here: Missing _icl_strings and _icl_string_translations data tables. After completing these steps, WPML should be installed and configured correctly, resolving any errors previously visible on the dashboard.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
