Problem: If you're experiencing issues where WPML is not translating long product descriptions, even though it translates short descriptions, and newly added text to long descriptions is not being picked up by the translator, this might be due to a caching issue or a problem with the translation package. Solution: We recommend you try the following steps: 1. Edit the product in the main language, make a minor change, and save it. 2. While editing, note the main language product ID in the URL. 3. Go to WPML -> Packages and find the package of the product in question, e.g., 'Page Builder Page 17021'. 4. Select the package and delete it. 5. Navigate to WPML -> Translation Management and search for the product. 6. Send it for translation in both languages. 7. Go to the translation basket when it appears and assign the job to the first translator available. 8. Proceed to WPML -> Translations and start the translation. 9. Ensure the translation reaches 100% completion (new text will likely be added in the translation editor for translation) and save it. 10. Clear every cache available and test it again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
