Problem: The client is experiencing an issue where English product URLs in WooCommerce, which should use '/our-products/', are redirecting to the Swedish version '/vara-produkter/'. Despite setting the correct slugs in WooCommerce Multilingual, the redirection persists. Solution: 1. Enable Slug Translation in WPML Settings: Ensure that WPML is set to translate custom post type slugs by navigating to WPML → Settings, finding the Slug translations section, and enabling the option Translate base slugs of custom post types and taxonomies (via WPML → Taxonomy translation). Save any changes made. 2. Configure Product Base Slugs in WooCommerce Multilingual: Set the specific product base for each language by going to WooCommerce → WooCommerce Multilingual & Multicurrency, clicking on the Store URLs tab, and ensuring the English Product base is 'our-products' and the Swedish is 'vara-produkter'. Save each language setting. 3. Flush Permalinks: Refresh WordPress's permalink structure by navigating to Settings → Permalinks and clicking the Save Changes button. 4. Check and Translate Product Base Slugs in String Translation: Go to WPML → String Translation, search for 'our-products' and ensure its translation for English is correct. Repeat for 'vara-produkter' in Swedish. Save any changes. 5. Clear Caching: Clear any site or server-level caches to ensure changes are reflected on the frontend.
If these steps do not resolve the issue, it may be necessary to further investigate the settings or consider other conflicts. If the problem persists or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please open a new support ticket at WPML support forum.
