Problem: You are experiencing an Internal 500 Error when navigating your site in a translated language with WPML Multilingual CMS and WPML String Translation plugins activated. Solution: The issue might be related to your server settings. We recommend creating a copy of your website on another server to test WPML. Additionally, contact your hosting support to explain the problem and check the server error logs. They should be able to assist you further.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with WPML on a staging site where translated pages are not correctly pointing to the new staging URL structure. Solution: We recommend taking the following steps to address the issue with the staging URL structure: 1. Ensure you have a full backup of your website. 2. Check your permalink structure in Settings > Permalinks to ensure they are correctly set up and match the website's URL. 3. Navigate to WPML > Languages > Language URL Format and change the option to "Language name added as a parameter". 4. Re-save your permalinks in Settings > Permalinks.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where the conditional logic of a Ninja form stops working in the translated language, causing incorrect information to populate in the fields. Solution: We recommend checking if the issue persists in a minimal environment on your live site by following these steps: 1. Deactivate all plugins except those active on the sandbox. 2. Temporarily switch to a WordPress default theme, such as Twenty Twenty-One. 3. Make a minor edit to the form in the default language. 4. Update the form's translation. After testing, the issue is fixed after the third and fourth steps. Please ensure to back up your database before performing these tests.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client is unable to translate the hero text on their homepage when changing the site language, despite other elements on the page translating correctly. The hero text is created using the Mesmerize Companion plugin by Extend Themes. Solution: We discovered that the hero text section, customized via the theme customizer, does not appear in the String Translation options. To resolve this, the client needs to manually add the translation for this section. This can be done by navigating to the 'Translate texts in admin screens' option within the WPML settings. For a detailed guide on how to add translations, please refer to this screen recording: https://go.screenpal.com/watch/cZihFTV8pwu
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
