Problem: The client is facing financial difficulties and is unable to use a recently purchased plugin due to compatibility issues with the new version of Elementor. The client requested the cancellation of the plugin subscription renewal and a partial refund. Solution: We redirected the client's request to our billing team for further handling. However, the purchase was made well beyond our 30-day refund policy, and we do not issue partial refunds. We advised the client to switch to manual renewals to avoid automatic charges for the upcoming renewal period.
If this solution does not resolve your issue or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
