Problem: The client is trying to translate ACF repeater fields on a page and is not seeing the option to have the same fields across languages. The client attempted to use the copy option, but it did not work. Solution: We asked the client to ensure that the Advanced Custom Fields Multilingual add-on plugin is installed, as it is required for translating ACF fields with WPML. We instructed the client to: 1. Go to Plugins -> Add New -> Commercial tab. 2. Install the Advanced Custom Fields Multilingual plugin. 3. Activate the plugin. We also provided a link to the documentation for further assistance: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/
If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Issue: The customer tries to switch from a development site to a production site, but continues to see a message saying that the switch is not happening, even though the new URL has been registered. < strong>Solution: If you have this problem, it may be due to an existing cache on the website or on the server/CDN even after you changed the key correctly. To To clear server cache, you should contact hosting support. To clear website cache, make sure to remove it from any existing caching plugin that may be installed on the website.
This solution may be irrelevant because it is outdated or does not apply to your problem. If this is the case, we recommend that you open a new support ticket. We also recommend that you check the known issues page to verify the permanent fix version and to confirm that you have the latest versions of themes and plugins installed.
If you need further assistance, please do not hesitate to contact us at WPML support forum.
Problem: The client was experiencing an issue where ACF custom fields on pages as flexible content were translated in the backend but the page appeared empty on the second language frontend. The client had a template for these subpages and ACF was set to have the same fields across languages. The template used was translated, but the conditions applied to which subpages the template is applied to did not transfer.
Solution: We suggested that the client should try translating the parent page to ensure that the template conditions are correctly applied to the subpages in all languages. Additionally, we made some changes to the template to ensure that the ACF field references matched correctly.
If you're experiencing a similar issue, we recommend you: 1. Translate the parent page to the secondary language. 2. Check that the template conditions are correctly applied to the subpages in all languages. 3. Verify that the ACF field references in the template match correctly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
