Problem: The client reported that after removing a key to generate a new one for their test environment, the credits were also removed. Despite flushing the cache, the credits still appeared incorrectly, showing the production environment's credits instead of the test environment's. Solution: We advised the client to flush all cache memory again as the hosting provider, Kinsta, uses aggressive caching which might cause delays in updating the changes. We also requested the client to provide access credentials so we could directly verify and adjust the credits on the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/forum/english-support/.
