Problem: The client was experiencing issues with automatic translation credits and needed assistance in setting up American English as a new language on their site.
Solution: 1. If the client recently changed the domain, domain provider, or server, they need to re-register WPML: - Go to https://wpml.org/account/websites/ - Delete the site URL if it's already registered. - Re-enter the site URL to create a new site key. - Copy the key and register WPML again under Plugins > Install > Commercial.
2. To set up American English as a new language: - Go to Languages > Site languages > Edit languages. - Edit the default English language to change the "default locale" to en_GB. - Add a new language and create a custom language for US English, using en_US as the "default locale".
3. If encountering issues with JS scripts and CSS sheets being blocked, consider disabling the rules or the plugin "CSS JS Manager, Async JavaScript, Defer Render Blocking CSS".
4. Regarding translation credits, once the client reaches a certain usage, they will be prompted to pay the open amount as an internal fraud security measure.
If the solution provided here is outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us at the WPML support forum.
Problem: The client was unable to locate the string "Manage booking" for translation in their theme named "Renta Camper Van". The PHP code provided by the developer was suspected to be incorrect, as it used the wrong text domain and incorrect quotation marks.
Solution: We advised the client to ensure that the correct text domain is used in the PHP code. The correct code should look like this:
We recommended following the steps in our article on translating the theme you created, which includes rescanning the theme for strings.
Additionally, we suggested enabling the option "Look for strings while pages are rendered" by: 1. Going to WPML → String Translation. 2. Enabling the option "Look for strings while pages are rendered". 3. Navigating to the page where the untranslated strings are displayed. 4. Returning to WPML → String Translation to check if the string has been registered. 5. Translating the string if it has been found.
If the solution provided here is outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client needed to translate the 'Book Now' text located in the banner area of the template on their website. Solution: We recommended that the client use the WPML String Translation plugin to translate the strings. Detailed instructions on how to use the plugin can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/ Additionally, we asked the client to provide information on where the 'top banner' section is generated, as it was not clear whether it was part of theme options, a page builder, or hard-coded into the template.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client needed to translate form field labels such as 'Country', 'pickup location', and 'dropoff location' that were not translated on a multilingual website.
Solution: 1) We instructed the client to scan the theme for translatable strings by navigating to WPML > Theme and Plugins Localization.
2) After scanning, the client should go to WPML > String Translation and search for the label they want to translate.
3) Once the label appears in the search results, the client can add a translation by clicking on the '+' icon below the flag of the language they are translating to.
4) Finally, the client should clear the WP Rocket cache to see the changes on the front end.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client wishes to add American and Australian English to their site, which are not available by default in WPML's language options. Solution: We recommend manually adding these language variations to WPML. To do this, please follow the step-by-step guide on how to add a custom language:
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us in the WPML support forum.
Problem: The client reported that the German flag was not showing at the bottom of their translated page, even though the page was included in the site map. Solution: We checked the English version of the page and confirmed that the German language was properly displayed in the language switcher. We also verified this by checking the page in a private browser window and found that the German flag appeared correctly. We suggested that the client clear their site and browser caches to resolve the issue.
If you're experiencing a similar issue with the language switcher not displaying a language flag, we recommend you try clearing your site and browser caches. If the problem persists, please visit our known issues page and check if it's a documented problem. Also, ensure that you have the latest versions of themes and plugins installed. If the solution provided here is outdated or not applicable to your case, we encourage you to open a new support ticket for personalized assistance.
Problem: The client is experiencing issues with the Spanish translation of their homepage using WPML and Thrive Architect. They are unable to properly format the translated content and are seeking a way to delete unwanted widget translations and improve future translation formatting. Solution: We have identified that the Thrive Architect plugin is not compatible with WPML's Advanced Translation Editor, as mentioned in our documentation here. To resolve the issue, we recommend the following steps: 1. Delete the translated page that is not formatted correctly. 2. Duplicate the original page using the method outlined in our documentation here. 3. Manually translate the duplicated page. If further assistance is needed, we can provide a screen recording to help guide the client through the process.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket here.
Problem: If you're experiencing issues with automatic translation not working after moving your site, and you are using the Thrive Architect plugin, it's important to note that Thrive Architect is not currently compatible with WPML. Solution: Firstly, we apologize for any inconvenience caused. Since Thrive Architect is not compatible with WPML, you will need to translate content manually. We recommend following the method outlined in our documentation on using different translation editors for different pages. Additionally, if you see an option to "mark it as copy" in your WPML interface, please click on it. This should allow you to use the Advanced Translation Editor without issues.
Please be aware that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, don't hesitate to open a new support ticket. You can reach out to us on the WPML support forum.
