Problem: The client is trying to manage translation jobs on their site using WPML and submitted a job for translation but included languages other than 'English to Dutch'. When attempting to cancel the unwanted translation items, they receive an error stating 'This action does not apply to any of the selected translation jobs'. Solution: Once translation jobs are sent to the automatic translation service and are in the translation service system, they cannot be canceled from the website end; they can only be canceled by the translation service. If the translation jobs were sent to a local translator via the website, they could be canceled directly on the site. To attempt to resolve the issue: 1. Navigate to WPML->Support->Troubleshooting-> Reset professional translation state. This feature stops any translation work currently in progress but will cancel all jobs, not just the specific one. 2. For canceling a specific job, log in to your memoQ dashboard and try canceling from their dashboard. If unsuccessful, contact the service provider directly with the specific job ID for cancellation.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: If you're trying to remove unused translated strings in WPML's String Translation and observe that after selecting domains and confirming removal, the strings are not deleted and the count remains unchanged, you might suspect a plugin issue. Solution: We have conducted extensive testing and confirmed that only untranslated strings can be removed using the Remove strings by domain feature. Translated strings must be deleted from the String Translation panel. If you're facing issues with menu strings, it may be due to menu syncs. For a visual guide.
If this solution doesn't seem relevant to your situation, please open a new support ticket with us and we'll be happy to assist you further.
