Problem: The client was unable to register WPML on their WordPress site even after renewing and entering the key, due to a domain mismatch error. Solution: We advised the client to first remove the existing WPML key from their WPML account at https://wpml.org/account/sites. Then, create a new WPML key for the correct URL, which includes 'www', in this case,
https://www.seaandculture.it/
. After generating the new key, they should navigate to their site's backend, go to Plugins > Add New > Commercial, and attempt to register WPML with the new key.
If this solution does not apply due to it being outdated or not matching your case, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still encounter issues, please open a new support ticket at our support forum.
Problem: The client is receiving a message that the WPML plugin cannot connect to wpml.org, which is necessary for checking new versions and security updates. The issue might be due to network or security settings blocking outbound communication. Solution: We recommend checking if the issue is a false positive caused by server caching. To do this, navigate to Plugins > Add New > Commercial and click the "check for updates" button. If after the page refreshes, WPML still shows as registered, then it is likely a false positive and the notification should disappear once the cache clears. If the problem persists, it might be because WPML is not currently registered. We will address the site key issue in a separate ticket.
Please note that this solution might not apply to your case if it's outdated or simply not relevant to your specific issue. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket with us.
Regarding the other issues, we adhere to our Support Policy of handling only one issue per ticket to maintain focus and efficiency. Therefore, we created two separate tickets for the remaining issues:
The client will be notified via email when there are answers to these tickets.
Please note that the solution provided here might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
