Problem: The client was unable to use the Advanced Translation Editor (ATE) as the server appeared to be down, which was affecting their work. Solution: We asked the client to inform us about the specific error they were encountering and to attempt accessing ATE once more to check if the issue persisted. We then advised the client to clear their browser cache or try accessing ATE from a different browser, as recommended by our colleagues from the ATE department.
If you're experiencing similar issues with ATE, we recommend you first check the error message and try accessing the service again. If the problem continues, clear your browser cache or switch to a different browser. This should resolve the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
